Customer Service Representative

4 weeks ago

Melbourne, United States KNA Estates LLC Full time
Job DescriptionJob Description

Full Job Description

Customer Service Representative

 

**REMOTE WORK OPPORTUNITIES**

**COMPANY EQUIPMENT PROVIDED**

We are passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry.

 

We are currently hiring professionals to work in the role of: Customer Service Representative

 

RESPONSIBILITIES:

  • Handle customer inquiries and complaints

  • Maximize every sales opportunity by upselling and cross-selling profitable products

  • Document and update customer records based on interactions

  • Maintain a knowledge base of the evolving products and services

  • Increase customer retention by implementing creative problem-solving skills

  • Handle numerous customer inquiries promptly, accurately, and efficiently

 

PREFERRED SKILLS:

  • Minimum of 2 years customer service experience in a call center environment

  • Experience supporting luxury brand products and services

  • Experience supporting home appliances

  • Positive and professional demeanor

  • Excellent written and verbal communication skills

  • Minimum HS diploma, college preferred

  • Experience with diagnosing and troubleshooting

  • Has experience supporting consumer products and/or services.

Salary:

$24.73hr + commission

EEO Statement:

We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

TRAINING:

  • Product training (Understanding of our clients range of products, ingredients, application, adverse effects, etc.)

  • Systems training (How to use CRM and ACD Tools)

  • Remote training (via the video conference platform Zoom)

 

WHY US?

  • We inspire and develop employees to be able to effectively empathize with consumers.

  • We create experiences that provide promotion opportunities from within.

  • We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture

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