Technical Support Specialist
3 weeks ago
**Please note, only local candidates will be considered**
Position Title: Technical Support Specialist
Location: Melbourne, FL (Onsite, not remote)
Pay: $22.00/hr
Shift: Two Shifts Available:
Shift #1: Saturday to Wednesday from 8a to 5p (Thursday & Friday Off)
(OR)
Shift #2: Wednesday to Sunday from 8a to 5p (Monday & Tuesday Off)
REQUIRED:
- Previous experience in one or more of the following areas: communications network operations, computer network management systems, trouble management systems and/or transmitter systems maintenance.
- Familiarity with digital network signal, routing, encoding, encryption, multiplexing, modulation and transmission.
USSI Global provides field maintenance and system integration for multiple technology markets including commercial communication systems, government weather & consumer sites, digital media and broadcast host locations. With over 300 service locations throughout the United States, others in Canada, Mexico, U.K., the Caribbean Islands, and 140 other countries, we are positioned to handle national and global requirements. Visit us at www.ussiglobal.com.
Essential Duties & Responsibilities
- Perform monitoring and control of the transmitter network utilizing computer-based network management systems to include performance management, security management, fault isolation and fault management.
- Understand and execute standard operating procedures to control ground network computer equipment, ground-based communications link equipment, transmitter equipment and RF test equipment. This includes transmit power adjustments, anomaly identification, system troubleshooting, restoration procedures and documentation.
- Ensure timely/accurate documentation and escalation of network trouble tickets.
- Use company's trouble management system to dispatch, document and track repairs and work-in-progress.
- Ensure that corrective actions and technical solutions are implemented in a timely fashion to restore network performance. This includes reacting to emergencies and making decisions within approved guidelines.
- Take the lead role in the generation, quality control and distribution of daily reports.
- Routinely operate Windows operating system and server systems.
- Assist with the development and update of repeater op center procedures, participate in tests and simulations, troubleshoot and solve problems, and monitor and verify the entire repeater network.
- Provide leadership for the activities of the shift. Notify the NRCC Director of Repeater Operations of problems and concerns.
- Assist in the integration of new repeater equipment into day to day operations and control management.
- Perform other duties as assigned.
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