Technical Services Representative

3 weeks ago

Melbourne, United States Dassault Falcon Full time

Dassault Falcon Jet proudly provides competitive pay, quality benefits and programs that support your career advancement and personal development.

Our benefits are designed to support you and your family's health and wellbeing, help you secure a strong financial future and empower you to be successful in all aspects of your work and life.

We are committedto finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us

FALCON COMMAND CENTER

The Falcon Command Center tracks AOG events around the clock. Its frontline team of technical experts and spares representatives coordinates with one of the worlds most comprehensive service networks, spanning five continents and over 100 Technical Representatives, Customer Service Managers and Engineers, ready to provide in-depth troubleshooting and on-site technical assistance.

About the Job

Answers technical quetions received by Falcon Jet operators concerning operations of the Falcon Jet Aircraft and provides multi-faceted support for any and all AOG issues.

Responsibilities

Record and complete all customer phone contacts within the prescribed database and in accordance with Department Guidelines

Be familiar with and execute the entire AOG Response process consistently as described in ISO documentation and department guidance

Be familiar with the role of the AOG Response Coordinator, and fill in when and if necessary

Coordinate with Worldwide Technical Front Line team to resolve issues in a timely manner

Troubleshoot, analyze and recommend corrective action for aircraft discrepancies when requested, within the established response time goals

Review technical material and/or manuals to make recommendations when necessary for revisions

Suggest methods on product improvement in a manner designed to promote safety, aircraft performance or reduced cost of operation

Assist customer in obtaining necessary parts from our Spares to satisfy technical needs

Submit owner information changes if advised

Be familiar with various electronic media for maintenance manuals, CATIA applications and research tools

Attend Worldwide Front Line meetings annually as prescribed by Operations Manager

Other duties as assigned

Required Qualifications

Two year college education in aeronautical maintenance engineering or 2 years formal A&P classroom training or equivalent

Minimum two (2) years of work experience on or with Falcon Jet aircraft systems, i.e., avionics, engines or equivalent to those installed on Falcon Jet aircraft

Good computer and telephone communication skills

Some travel may be required

Pilots license is a plus

Inspection Authorization is desired

Avionics background is desired

Knowledge of French language is desired

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