Helpdesk Engineer II

4 weeks ago

Cambridge, United States Blueprint Medicines Full time

How will your role help us transform hope into reality?

As a member of the IT team at Blueprint Medicines, you will partner with the organization and be a key contributor in different IT projects. This is an opportunity to provide support and make an impact on key strategic business initiatives at a time of high growth. If you enjoy working in a fast-paced and rapidly growing environment, this could be the opportunity for you 

 

What will you do?


 Work with managed service vendor to provide help desk support for end users in a timely manner 
Resolve escalated help desk requests from managed service provider 
Provide support for AV equipment and meetings 
Image and deploy new user setups (Computer & Desk setup)  
Manage software/patch deployment and inventory 
Help with system administration tasks in AD, Microsoft 365, and various other platforms as needed  
Help with desktop support on Windows and Mac computers 
Work with vendors to troubleshoot issues in software 
Work independently with minimal technical guidance to design and complete new projects  


 

What minimum qualifications do we require?


Associate or bachelor’s degree with 2-4 years of experience in a related field preferred 
A+ and Network+ Certification is a plus 
Working knowledge of computer network concepts and basic network and systems troubleshooting 
Working knowledge of file share permissions 
Experience with supporting mobile devices such iPhones, iPads, Android 
Experience with Active Directory operations 
Experience with Microsoft 365 operations 
Experience with Microsoft Office applications 
Experience with Microsoft Windows and Apple MacOS operating systems 


 

What additional qualifications will make you a stronger candidate?


Strong customer service and communication skills 
Strong analytical and troubleshooting skills and ability to identify root cause and resolve problems independently 
Strong desire to learn new technologies 
At home in a results-driven, highly accountable environment where you can make a clear impact 
A team player, who listens effectively and invites response and discussion 
A collaborator who communicates in an open, clear, complete, timely and consistent manner 
Commitment to our Core Values: Patients First, Thoughtfulness, Urgency, Trust, Optimism


 

Why Blueprint?

At Blueprint Medicines, we achieve impactful results because of our global crew of compassionate innovators – the Blue Crew. Through authentic relationships and our collective entrepreneurial spirit and action, we are each empowered to take ownership and execute with strategic prioritization. We put trust in our people to break through norms and conventions using their individual strengths and insights, which drives our success.

This is the place where the extraordinary becomes reality, and you could be part of it.

Patients are waiting. Are you ready to make the leap?

 

Equity, Diversity, Inclusion and Affirmative Action

At Blueprint Medicines, we foster a culture of equity, diversity and inclusion.  A proud Equal Employment Opportunity and Affirmative Action employer, we consider all qualified applicants without regard to race, color, sex, gender identity or expression, sexual orientation, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, or any other characteristic protected under applicable law.  We are also an E-Verify Employer.  We will make reasonable accommodations, absent undue hardship, for qualified individuals with known disabilities. If you are an individual with a disability in need of an accommodation with the application or recruiting process, please reach out to TotalRewards@blueprintmedicines.com. 

For more information, please see our EEO-AA Policy Statement, the EEO Know Your Rights Poster, as well as our Pay Transparency Statement. 

 

Blueprint Medicines is a fully integrated, commercial-stage, global biopharmaceutical company that invents life-changing medicines in two core, strategic areas of allergy/inflammation and oncology/hematology. We pursue discovery, development, and commercialization of therapies that potently and selectively target known drivers of disease, with focused investment in therapeutic areas where we can leverage our core expertise and business infrastructure to bring scale to our science. We are bringing an approved medicine to people living with systemic mastocytosis (SM) in the U.S. and Europe. Additionally, we have a pipeline of research and development programs that range from early science to advanced clinical trials in mast cell-mediated diseases, including SM and chronic urticaria, breast cancer, and other solid tumors vulnerable to CDK2 inhibition.

 

#LI-Hybrid 

#LI-AQ1

 

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