Current jobs related to Senior Customer Success Manager - Atlanta GA - Life & Safety
-
Senior Customer Success Manager
4 days ago
Atlanta, Georgia, United States Sovos Compliance Full timeAbout Sovos ComplianceSovos Compliance is a global leader in tax, compliance, and trust solutions. Our purpose-built software platform provides an unparalleled level of integration with business applications and government compliance processes.Job Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join...
-
Senior Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Manhattan Associates Full timeAt Manhattan Associates, we're committed to empowering our customers to achieve their full potential. As a Customer Success Manager, you'll play a critical role in ensuring the success of our customers in the CSO division. Your primary responsibility will be to provide leadership and direction to ensure customers are obtaining maximum business benefit from...
-
Senior Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Manhattan Associates Full time{"h1": "Customer Success Manager Role", "p": "At Manhattan Associates, we're committed to delivering exceptional supply chain commerce technology that positively impacts how people work, shop, and live. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve maximum business value from our solutions.Your primary...
-
Senior Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States FinQuery Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at FinQuery. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesClient Onboarding: Collaborate with sales and implementation teams to ensure a seamless transition...
-
Senior Customer Success Manager
4 months ago
Atlanta, United States Rhythm Software Full timeWhat is Rhythm? Rhythm helps associations and non-profits deliver an exceptional online experience to their constituents. This means members, event attendees, learners, sponsors, donors, and more all use Rhythm. It's a lofty goal for organization staff who are far too often hamstrung by software instead of empowered by it. As constituent expectations evolve...
-
Senior Customer Success Manager
2 weeks ago
Atlanta, United States Manhattan Associates Full timeWe create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. The Customer Success Manager role is based...
-
Senior Customer Success Manager
2 weeks ago
Atlanta, United States Endeavor Full timeThe Senior Customer Success Manager (CSM) role will own and deepen the client relationship with our top tier accounts, be responsible for retention metrics such as NRR of their portfolio, and proactively advise our clients on FinQuery as an expert. During the customer onboarding process, you will build relationships with your assigned customers, remove...
-
Senior Customer Success Manager
2 months ago
Atlanta, United States Manhattan Associates Full timeWe create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place. The Customer Success Manager role is based on...
-
Senior Customer Success Manager
1 month ago
Atlanta, United States Ivanti Full timeWho We Are Ivanti's platform makes it possible for employees to stay productive, secure and engaged wherever they are. With headquarters in Utah, offices in London and Paris, and nearly 3,200 employees in 25 countries around the world, we are the Everywhere Workplace – it's a great time to work for Ivanti! We anticipate our customers’ needs, we are...
-
Senior Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Manhattan Associates Full time{"h1": "Customer Success Manager Role", "p": "At Manhattan Associates, we're committed to delivering exceptional supply chain commerce technology that positively impacts how people work, shop, and live. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve maximum business value from our solutions.Key Responsibilities:*...
-
Senior Account Manager
4 weeks ago
Atlanta, United States 1406 Consulting Full timeSENIOR ACCOUNT MANAGER (Customer Success) USA (Remote) 1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner dedicated to helping businesses achieve their full potential. Our team of experts leverages cutting-edge technology, including HubSpot, to empower our clients and drive their success. We're currently seeking an experienced Senior...
-
Senior Account Manager
4 weeks ago
Atlanta, United States 1406 Consulting Full timeSENIOR ACCOUNT MANAGER (Customer Success) USA (Remote) 1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner dedicated to helping businesses achieve their full potential. Our team of experts leverages cutting-edge technology, including HubSpot, to empower our clients and drive their success. We're currently seeking an experienced Senior...
-
Senior Customer Success Manager
2 months ago
Atlanta, United States Grundfos Full timeWould you like to solve the world's water and climate challenges while making a career in a global organization? Would you like to be a part of our Digital Solutions team and support our company's global climate targets? Then we have a position that might interest you! What is the job about? Grundfos is looking for a Senior Customer Success Manager to join...
-
Senior Customer Success Manager
1 month ago
Atlanta, United States Grundfos Full timeWould you like to solve the world's water and climate challenges while making a career in a global organization? Would you like to be a part of our Digital Solutions team and support our company's global climate targets? Then we have a position that might interest you! What is the job about? Grundfos is looking for a Senior Customer Success Manager to join...
-
Senior Customer Success Advocate
3 weeks ago
Atlanta, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
-
Global Customer Success, Senior Manager
2 weeks ago
Atlanta, United States StubHub Full timeGlobal Customer Success, Senior Manager - Specialty StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, were here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...
-
Global Customer Success, Senior Manager
2 weeks ago
atlanta, United States StubHub Full timeGlobal Customer Success, Senior Manager - SpecialtyStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...
-
Global Customer Success, Senior Manager
3 weeks ago
Atlanta, United States StubHub Full timeGlobal Customer Success, Senior Manager - SpecialtyStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...
-
Global Customer Success, Senior Manager
15 hours ago
atlanta, United States StubHub Full timeGlobal Customer Success, Senior Manager - SpecialtyStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...
-
Global Customer Success, Senior Manager
3 weeks ago
Atlanta, United States StubHub Full timeGlobal Customer Success, Senior Manager - SpecialtyStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...
Senior Customer Success Manager
4 months ago
Intrado’s mission is to save lives and protect communities by helping them prepare for, respond to, and recover from critical events. Our cutting-edge, innovative SaaS company is at the forefront of transforming preparation for and response to 911 emergencies with next generation, data-driven software. Intrado is looking to hire a Senior Customer Success Manager to join our team.
The Senior Customer Success Manager is responsible for applying advanced technical principles, theory, and thought leadership to our customers, bringing visibility into the connectivity and inter-dependencies between workstreams and teams. The Senior Customer Success Manager is also the liaison into the business function and responsible for providing executive updates and reports, that include creating a strategic roadmap of the overall success of the customer.
Senior Customer Success Managers are able to function independently with little guidance, contribute to the overall account strategy, and ensure alignment to the company’s strategic roadmap.
Provide expert guidance and Customer Success leadership on assigned portfolios, ensuring that these efforts are adhering to the established corporate policies and procedures
Lead our customer's onboarding, adoption, relationship expansion, and renewal experience motions
Develop a strong partnership with and become a trusted advisor to customer stakeholders, partners/resellers, and Executive Sponsors
Establish strong relationships with customers, speaking on a frequent cadence to reinforce those relationships while uncovering new service opportunities for the account team
Proactively monitor key performance metrics like NPS, customer satisfaction, adoption, and customer engagement level
Proactively engage Support and Engineering to monitor and resolve complex technical issues.
Manage risks and issues and take corrective measurements including escalating to the business owner and executive team
Deliver Business Reviews in conjunction with the Account Team.
Work closely with key leadership in the Sales, Marketing, Support, Product, and Legal organizations
Perform other duties and projects as assigned
Bachelor's degree from an accredited college or university with major course work in business, engineering, computer science, liberal arts, or a related field required
Equivalent work experience in a similar position may be substituted for educational requirements
8+ years program management experience preferred
~ Participation in on call rotation schedule for events and incidents required
~ Intermediate knowledge of MS Word, PowerPoint, Excel, Outlook, and Access required
~ Proven ability to drive large-scale projects with high collaboration and leadership
~ Travel required, as needed
At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, 401k retirement plan with company match and flexible spending accounts), and several that go above and beyond – tuition reimbursement, paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurance, identity protection, and more Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge SaaS company is at the forefront of transforming the 911 emergency response continuum with next generation data-driven software. Intrado’s solutions allow enterprises, call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better.
Our Company has sales and/or operations in the United States, Canada and Europe and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
