Quality Assurance/Quality Control Advisor Lead
3 weeks ago
Why USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. As a dedicated Quality Assurance/Quality Control Advisor Lead for Bank Financial Crimes, you will be responsible for developing, implementing, maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Leads the execution and delivery of results related to quality assurance assessments, studies, or initiatives to partners and recommends and develops action plans for success.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.
Finds opportunities, evaluates, and develops quality standards, measurements, and process improvements to ensure effective business solutions and alignment with internal practices and regulatory requirements.
Owns the development and execution of quality assurance/control programs and provides guidance related to program decisions.
Recommends and facilitates policy and procedural changes.
Owns the development and implementation of training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and alignment with CoSA and Enterprise strategy.
Uses statistical methods to perform correlation analysis, and any other statistical analysis to validate trends, and see opportunities for improvement solutions.
Provides oversight of Quality Management governance and controls standards, such as KPIs.
Collaborates with key business partners in the development of the Quality automation and technology journey.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Bachelor’s degree; 8 years progressive operations or process experience in the financial services, insurance, or relevant industry.
~4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs.
~ Proven extensive experience analyzing data, identifying trends, and influencing partner decisions on recommended strategies to remedy issues.
~ Comprehensive knowledge of quality assurance trends, regulations, and best practices
~ Demonstrates critical thinking, influences through subject matter expertise, provides root cause analysis for applicable business issues, and approaches work with a results and production oriented approach.
~ UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards.
US military experience through military service or a military spouse/domestic partner.
~8 years of experience in Bank Financial Crimes including, but not limited to Fraud Detection, Investigations, or Recovery Operations, Regulation E/Z Disputes, Anti-Money Laundering (AML)
~8 years of experience in Root Cause Analysis, Strategic Planning, and Agile Concepts.
~ Proficient knowledge in analyzing data and developing reports that support analysis conclusion.
~ Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately sophisticated quality assurance/control programs, practices, and policies.
~ Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
~ Administers quality assurance/control programs and communicates quality program decisions.
~ Briefs key partners and management on quality assurance/control review results, trends, studies, and initiatives, and recommends courses of action.
~ Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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