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Quality Assurance Advisor I
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Colorado Springs, Colorado, United States USAA Full timeAbout USAAUSAA is a leading financial services organization dedicated to serving the needs of U.S. military members and their families. Our mission is to facilitate the financial security of our members, and we're committed to making a positive impact in their lives.The OpportunityWe're seeking a highly skilled Quality Assurance Advisor I to join our team....
Director of Quality Assurance
3 months ago
Why USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. As a dedicated Director of Quality Assurance/Quality Control for Bank Financial Crimes, you will lead a team responsible for developing and implementing quality assurance programs and ensures effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate partners and develops action plans for success. Provides oversight to ensure quality standards are established in accordance with internal practices, risk and compliance policies and procedures, and regulatory requirements for Quality Management.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.
Directs, leads, and motivates cross-functional team members in strategy development and day-to-day planning and execution of Quality Management processes and procedures.
Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation.
Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners.
Performs complex/outstanding work assignments and problem resolution within CoSA and Enterprise projects.
Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives stay in sync with regulatory/legal requirements and Enterprise/internal policy.
Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Bachelor’s degree; 8 or more years progressive operations or process experience.
~4 years of quality assurance, control, or quality improvement experience.
~ Demonstrated knowledge of regulatory laws and standard methodologies.
~3 or more years of direct team lead or management experience.
~ US military experience through military service or a military spouse/domestic partner.
~8 years of experience in Bank Financial Crimes including, but not limited to Fraud Detection, Investigations, or Recovery Operations, Regulation E/Z Disputes, Anti-Money Laundering (AML)
~8 years of experience in Root Cause Analysis, Strategic Planning, and Agile Concepts.
~ Proficient knowledge in analyzing data and developing reports that support analysis conclusion.
~ Uses proficient knowledge to provide mentorship in the design, assessment, implementation and/or administration of moderately sophisticated quality assurance/control programs, practices, and policies.
~ Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
~ Coordinates quality assurance/control programs and communicates quality program decisions.
~ Briefs key partners and management on quality assurance/control review results, trends, studies, and initiatives, and recommends courses of action.
~ Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
