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VP, Education
2 months ago
The VP, Education & Training oversees and directs NENA’s educational offerings including the development, and delivery of in-person courses, webinars, and online training. The incumbent is responsible for identifying industry trends and future educational needs. This position oversees NENA’s contract instructors, as well as two full-time staff positions.
Position Responsibilities:
- Develop a vision and plan for the future of NENA’s education and training programs.
- Manage 200+ courses per year and coordinates ~30 instructors who are in the field doing online and in-person course delivery.
- Evaluate current processes, courses, platforms, etc. Identify ways to improve and implement educational products and processes. Evaluate the effectiveness and impact of courses and other offerings.
- Oversee and manage the education budget and expenditures.
- Oversee the management and updating of course content, working with stakeholders to ensure course content is relevant and accurate.
- Outreach to members and non-members to educate them on NENA training offerings.
- Responsible for project management of outside contracts..
- Collaborate with the Training Coordinator and Education Instructor to manage scheduling and
- identify resources on all education requests.
- Leverage tools for better efficiency in training.
- Oversee operation of, and development of content for, Learning Management System (LMS).
- Work in tandem with the volunteer-driven Education Advisory Board to ensure the program is current and following industry trends.
- Identify external resources, including qualified contract instructors
- Other duties as assigned.
Supervisory Responsibilities:
Provide leadership, direct supervision, and support to NENA. Staff positions that report to the VP, Education & Training include:
- Training Coordinator
- Course Manager and Instructor
- ~30 contractor instructors
About NENA
NENA: The 9-1-1 Association empowers its members and the greater 9-1-1 community to provide the best possible emergency response through standards development, training, thought leadership, outreach, and advocacy. The organization’s vision is public made safer by 9-1-1 services delivered by highly trained emergency-communications professionals and powered by the latest technologies.
Location, Pay, and Benefits
NENA is headquartered in Alexandria, VA. The incumbent may work in-person at NENA’s headquarters or remotely. Relocation expenses will not be paid.
Job responsibilities are “full time” and will be compensated on an annual salary basis with twice-monthly pay to be determined by the CEO based on the selected applicant’s qualifications and experience. This position is eligible for standard benefits that include vacation, sick leave, and eligibility to participate in the Association’s retirement plan.
How to Apply
The applicant shall submit the following: (.pdf files only)
- Letter of interest detailing how the applicant meets the qualifications for the position
- Current resume
- Any relevant supporting documentation
- At least two professional references
The deadline to apply is 5:00PM Eastern on August 18, 2024. Applicants will be notified of the disposition of their application once a hiring decision has been made.
NENA: The 9-1-1 Association is an equal opportunity employer, and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, political affiliation, genetic information, veteran status, ancestry, national or ethnic origin, or any other characteristic prohibited by law or by the NENA Ethics Policy.
Experience:
- Minimum of 5 years of education program manamgent experience
- Personnel management experience
- Project management experience
- Course design experience
Technical Competencies:
- Communication platforms, including Slack, Zoom, MS Teams
- Contractor & Vendor Management
- Familiarity with Learning Management Systems
- Microsoft Office, including Word, Excel, PowerPoint, Outlook
- Presentation Development & Delivery
- Project Management
- Marketing
- Reconciliation & Financial Reporting
- Sales Skills
- Strategic Relationships (Existing & Developing)
Behavioral Competencies:
Universal Competencies for All NENA Staff:
- Accountability: Hold self and others accountable for measurable high-quality, timely, and cost-effective results. Determine objectives, priorities, and delegates work—challenges poor performance in others.
- Collaboration: Build constructive working relationships with clients/customers, other work units, community organizations, and others to meet mutual goals and objectives; behave professionally and supportively when working with individuals from various ethnic, social, and educational backgrounds.
- Communication: Convey and receive information and ideas through various media to individuals or groups that engage the listener, help them understand and retain the message, and invite response and feedback. Keep others informed appropriately; demonstrates good written, oral, and listening skills.
Competencies for the VP, Education & Training:
- Coaching/Feedback: Provide timely guidance and feedback to help others strengthen the knowledge/skills needed to accomplish a task or solve a problem.
- Innovation: Use creativity and imagination to develop new insights into situations and applies new solutions to problems; come up with new and unique ideas.
- Planning and Organizing: Organize work, set priorities, and determine resource requirements; determine the sequence of activities needed to achieve goals in a complete and timely manner.
