Current jobs related to Member Business Services Assistant - Alexandria - United States Senate Federal Credit Union
-
Member Service Representative
3 weeks ago
Alexandria, Virginia, United States Navy Federal Credit Union Full timeJob SummaryNavy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and promoting our products and services.Key ResponsibilitiesAnalyze and resolve complex member account...
-
Member Service Representative
4 weeks ago
Alexandria, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Business Services Representative
4 weeks ago
Alexandria, Virginia, United States United States Senate Federal Credit Union Full timeJob SummaryWe are seeking a highly skilled Business Services Representative to join our team at the United States Senate Federal Credit Union. As a key member of our Member Business Services Department, you will play a vital role in providing exceptional service to our business members and internal teams.Key ResponsibilitiesRepresent the Credit Union in a...
-
Business Analyst
4 weeks ago
Alexandria, United States Optomi Professional Services Full timeBusiness Analyst - Alexandria, VA (2 days onsite)Overview: Optomi, in partnership with a leader in the Media industry, is seeking a Business Analyst. This candidate will have experience utilizing OpenText software. This role will be a member of a scrum team that is responsible for breaking features into stories after the Product Owners have broken the Epics...
-
Business Analyst
3 weeks ago
Alexandria, United States Optomi Professional Services Full timeBusiness Analyst - Alexandria, VA (2 days onsite)Overview: Optomi, in partnership with a leader in the Media industry, is seeking a Business Analyst. This candidate will have experience utilizing OpenText software. This role will be a member of a scrum team that is responsible for breaking features into stories after the Product Owners have broken the Epics...
-
Business Analyst
4 weeks ago
Alexandria, United States Optomi Professional Services Full timeBusiness Analyst - Alexandria, VA (2 days onsite)Overview: Optomi, in partnership with a leader in the Media industry, is seeking a Business Analyst. This candidate will have experience utilizing OpenText software. This role will be a member of a scrum team that is responsible for breaking features into stories after the Product Owners have broken the Epics...
-
Business Analyst
1 week ago
Alexandria, United States Softek Global Services LLC Full timeSoftek Global Services provides both operations & strategic support to tribal 8(a) & commercial organizations. Our client is a Tribal-Owned, SBA certified 8(a) small business and trusted federal partner, offering low-risk, fast-path to agile development, lean operations and digital transformations. They have a need for a Business Analyst to join their team...
-
Business Analyst
1 week ago
alexandria, United States Softek Global Services LLC Full timeSoftek Global Services provides both operations & strategic support to tribal 8(a) & commercial organizations. Our client is a Tribal-Owned, SBA certified 8(a) small business and trusted federal partner, offering low-risk, fast-path to agile development, lean operations and digital transformations. They have a need for a Business Analyst to join their team...
-
Business Analyst
1 week ago
alexandria, United States Softek Global Services LLC Full timeSoftek Global Services provides both operations & strategic support to tribal 8(a) & commercial organizations. Our client is a Tribal-Owned, SBA certified 8(a) small business and trusted federal partner, offering low-risk, fast-path to agile development, lean operations and digital transformations. They have a need for a Business Analyst to join their team...
-
Business Analyst
1 week ago
Alexandria, United States Softek Global Services LLC Full timeSoftek Global Services provides both operations & strategic support to tribal 8(a) & commercial organizations. Our client is a Tribal-Owned, SBA certified 8(a) small business and trusted federal partner, offering low-risk, fast-path to agile development, lean operations and digital transformations. They have a need for a Business Analyst to join their team...
-
Business Solutions Analyst
2 weeks ago
Alexandria, Virginia, United States Softek Global Services LLC Full timeSoftek Global Services LLC: Business Analyst PositionSoftek Global Services LLC provides operations and strategic support to tribal 8(a) and commercial organizations. Our client is a Tribal-Owned, SBA certified 8(a) small business and trusted federal partner, offering low-risk, fast-path to agile development, lean operations, and digital transformations....
-
Business Analyst
3 weeks ago
Alexandria, United States Softek Global Services LLC Full timeSoftek Global Services provides both operations & strategic support to tribal 8(a) & commercial organizations. Our client is a Tribal-Owned, SBA certified 8(a) small business and trusted federal partner, offering low-risk, fast-path to agile development, lean operations and digital transformations. They have a need for a Business Analyst to join their team...
-
Business Analyst
3 weeks ago
Alexandria, United States Softek Global Services LLC Full timeSoftek Global Services provides both operations & strategic support to tribal 8(a) & commercial organizations. Our client is a Tribal-Owned, SBA certified 8(a) small business and trusted federal partner, offering low-risk, fast-path to agile development, lean operations and digital transformations. They have a need for a Business Analyst to join their team...
-
Business Analyst
3 weeks ago
Alexandria, United States Softek Global Services LLC Full timeSoftek Global Services provides both operations & strategic support to tribal 8(a) & commercial organizations. Our client is a Tribal-Owned, SBA certified 8(a) small business and trusted federal partner, offering low-risk, fast-path to agile development, lean operations and digital transformations. They have a need for a Business Analyst to join their team...
-
Business Analyst
3 weeks ago
alexandria, United States Softek Global Services LLC Full timeSoftek Global Services provides both operations & strategic support to tribal 8(a) & commercial organizations. Our client is a Tribal-Owned, SBA certified 8(a) small business and trusted federal partner, offering low-risk, fast-path to agile development, lean operations and digital transformations. They have a need for a Business Analyst to join their team...
-
Business Systems Analyst
4 weeks ago
Alexandria, Virginia, United States Optomi Professional Services Full timeBusiness Analyst - Alexandria, VAOptomi Professional Services is seeking a Business Analyst to join our team. This role will be a member of a scrum team responsible for breaking features into stories after the Product Owners have broken the Epics down into features that technology teams can execute on.Key Responsibilities:Collaborate with Product Owners to...
-
Member Service Representative
1 week ago
Alexandria, Virginia, United States United States Senate Federal Credit Union Full timeJob SummaryThe Member Service Representative is responsible for providing exceptional customer service to members of the United States Senate Federal Credit Union. This role involves assisting members with account inquiries, resolving issues, and promoting credit union products and services.Key ResponsibilitiesProvide timely and accurate responses to member...
-
Member Service Representative
3 weeks ago
Alexandria, Virginia, United States Navy Federal Credit Union Full timeJob SummaryNavy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key ResponsibilitiesAnalyze and resolve complex...
-
Member Service Representative
3 weeks ago
Alexandria, Virginia, United States Navy Federal Credit Union Full timeJob SummaryNavy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and promoting our products and services.Key ResponsibilitiesAnalyze and resolve complex member account...
-
Business Systems Analyst
3 days ago
Alexandria, Virginia, United States Softek Global Services LLC Full timeSoftek Global Services LLC provides strategic support to tribal 8(a) & commercial organizations. Our client is a Tribal-Owned, SBA certified 8(a) small business and trusted federal partner, offering low-risk, fast-path to agile development, lean operations and digital transformations. They have a need for a Business Analyst to provide services for a...
Member Business Services Assistant
2 months ago
Mission:
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E
- Maintains our members' and employees' trust by safeguarding their financial data and information.
- Values and respects everyone's abilities, opinions, and feedback to achieve trust, safety, and well-being in a friendly, welcoming, and cooperative environment. Actively devoted to our motto of "better together".
- Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.
- Generates new ideas, supports change, provides new efficient solutions, and solves problems creatively while balancing risk.
General Summary:
Under general supervision of the Member Business Services Manager, but in compliance with the Credit Union policies and procedures, assists in the daily activities involved in the operation of the Member Business Services Department. The successful candidate develops and maintains relationships with Member Business ("MB") account holders.
Major Duties and Responsibilities:
- Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Understands the impact of behavior and performance on the credit union, the members, potential members, and teammates.
- Provides accurate information to members regarding Credit Union business and personal products, services, policies, and procedures. As appropriate, advises businesses of regulations applicable to these policies and procedures.
- Interviews business and member applicants, gathering the required information for the correct type of membership application.
- Ensures accurate completion of forms and processing of business/member accounts, including savings, checking, money market, and CDs. Initiates and processes request for direct deposit, ACH loan payments etc.
- Requests required documentation for business account modification; modifies accounts according to policy.
- Responds to business member and member SEG inquiries regarding credit union services and/or account issues. Work with various support departments to arrive at acceptable solutions to resolve business and SEG account disputes.
- Identifies cross-sell opportunities for member and MB account holders including outbound relationship building initiatives.
- Work closely with Member Business Services Team, VP of Business Services, Branch, and Contact Center staff.
- Works with other team members towards the attainment of branch/organizational goals, in addition to their assigned goals.
- Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Handbook, Bank Secrecy Act/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting.
- Perform other duties as required and assigned.
Education: High school diploma or equivalent.
Experience: One-year experience in a financial institution opening new accounts required.
Skills: Efficient, attention to detail, and results driven. Basic math skills required. Experience with basic PC applications such as Word, Excel, and Outlook. Knowledge of financial products, policies, and procedures.
Communication: Excellent oral and written communication skills required. Possess excellent conversational, active listening and interpersonal skills to build member relationships. Deals effectively with members and all levels of staff. Comfortable engaging with people from a wide variety of cultures and economic backgrounds.
Supervisory: None Required
Time in Service: None Required
Equal Opportunity Employer/Veterans/Disabled
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
