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Enterprise Account Manager

2 months ago

New York, United States Duco Full time

About Us

Duco is making waves Financial institutions in the digital economy succeed or fail based on their ability to deal with complex data across their operations quickly and efficiently. Many of the world's leading Financial Services companies trust Duco with the management and automation of their complex, mission-critical data. Duco brings together capabilities covering data extraction, ingestion, transformation, reconciliation, and reporting, all in one agile cloud-based SaaS platform.

Headquartered in London, with offices in New York, Boston, Wroclaw, Singapore, and Antwerp, Duco serves clients across the globe. Our customers include over 15 of the largest global international banks as well as asset managers, insurers, brokers, hedge funds, fund administrators and service providers.

About The Role

You will be joining the Account Management team and supporting Duco's growing business. Reporting to the Regional Head of Account Management and working closely with the commercial organization, you will be responsible for the overall retention and growth of Duco's largest strategic customers.

What you will be working on:

  • Growing the footprint and ACV of our customers by:
    • Working with the most senior business stakeholders to align on business objectives and develop plans for growth and success
    • 'Walking the halls' of your customers to identify additional areas of expansion and establish relationships with new stakeholders
    • Developing and maintaining account growth and expansion plans
    • Creating, nurturing and closing opportunities with existing and new business stakeholders
    • Creating and managing upsell and cross-sell pipeline in Salesforce
    • Completing RFIs and RFPs for existing customers and working closely with the solution engineering team on POCs and POVs.
  • Ensuring the retention and success of these strategic accounts by:
    • Driving further adoption of Duco's products and services with existing users, as well as new groups across enterprise clients
    • Owning the renewal of these accounts
    • Establishing and maintaining solid relationships with the key/senior business stakeholders on the accounts
    • Frequently conducting business reviews with key senior stakeholders to ensure ROI is being achieved and measured
    • Being the voice of the customer within Duco. Working closely with Product leadership to drive the strategic roadmap
Ideally, you will have:
  • 10+ years' experience in software sales/account management, preferably in financial services technology
  • A track record of success in retaining and growing revenue in complex global organizations
  • An understanding of capital markets or post trade technology
  • Experience with relationship management governance frameworks
  • Awareness of relevant financial market regulations such as MIFID2 & SFTR, EMIR, MAS, and Trade Reporting
  • Experience with formal sales techniques such as Miller Heiman or SPIN advantageous
Benefits:
  • An annual base salary between $150,000 and $200,000 based on experience and qualifications
  • A competitive variable compensation package
  • Healthcare plans partially subsidized by Duco
  • 401k Plan with a very competitive safe harbor match
  • Unlimited PTO, because we trust our people to manage their own time off
  • Enhanced family leave
  • Cycle to Work and Tech Scheme
  • Home Working Allowance
  • Dedicated annual budget for learning and development, to nurture your career growth
  • Spot rewards, so we can say thanks when you do a really great bit of work
  • An Employee Assistance Program
  • An Employee Equity Purchase Scheme, so you have a personal investment in the success of the company


Want to do a little more research before you apply?

Head over to our Glassdoor page to learn about our benefits, culture and to find out what our team think about life at Duco. You can also find out more about us on LinkedIn.

Disclaimer

Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process, please let us know at talent@du.co. Include your contact information, the role you're applying for, and how we can accommodate you.

During the interview process and after hire, Duco does not discriminate on the basis of race, colour, gender or gender expression, sexual orientation, marital or pregnancy status, national origin, age, disability, religion or creed, socioeconomic background or status, size, weight, height, or any other protected characteristic under applicable law.