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Service Advisor

1 month ago

Memphis, United States MLGW Full time

MLGW is the nation's largest three-service municipal utility, serving over 440,000 customers representing diverse backgrounds. Since 1939, MLGW has met the utility needs of Memphis and Shelby County residents by delivering reliable and affordable electricity, natural gas, and water service. We provide a full range of customer-oriented services, including a major role in the economic development for our customers.

MLGW recognizes that our greatest assets are our employees and value diversity, equity and inclusion. We are committed to providing opportunities for career growth, training, and development. MLGW offers competitive benefits including PTO, pension and 457B retirement plan. We are dedicated to corporate social responsibility through community volunteerism and giving.

MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination.

The essential job responsibilities of the Service Advisors are to effectively handle customer inbound calls via telephone, web mail and chat. Process customer service requests including billing/miscellaneous inquiries and emergency calls. Shifts are subject to change on a quarterly cycle based on seniority. Mandatory overtime is required.

Qualification Requirements:
To perform the Service Advisor role, you must:
-Be fluent in Spanish
-Possess a valid driver's license from state of residence
-Successfully completed Placement/Performance Exercises and Customer Service Simulation Test
-Reside and maintain residence in Shelby County, TN within 6 months from hire date

Physical Working Conditions:
Works in office environment, sitting at a desk for extended periods of time. Read and enter information using a computer while talking to customers on the phone. Hear, communicate, and interact with customers and coworkers over background noises and customer calls.