Call Center Representative

3 days ago

Meridian, United States Mountain West Bank Full time
About The Role

Do you LOVE where we work?? WE DO

We believe in making the place we live and work better every day. We strive to succeed in business while also being valuable and compassionate neighbors.

Come find your passion with us Mountain West Bank. Today. Tomorrow. Together.

Looking to start a professional career in the financial industry with excellent benefits and room for advancement? Look no further We are currently seeking an amazing Customer Support Liaison to add to our fantastic team in our Meridian, ID location. We provide training on policies, procedures and Federal guidelines of the banking industry. Come work for a company that offers excellent benefits including medical, dental, vision, a generous PTO package and amazing retirement benefits.

This individual will answer a multi-line telephone system and appropriately direct calls and assist customers. The Customer Support Liaison cooperates with all other branches, departments, and subsidiaries of the bank to ensure friendly, courteous, and professional service. Must maintain consistant and timely attendance.

This is a full time, 37 hour a week position. Must have availability between 7:00 am to 6:00 pm Monday through Friday and 8:00 to 3:00 on Saturday. Schedule may vary. $15.75 + DOE

DUTIES AND RESPONSIBILITIES:

  • Answer multi-line phone system within service guidelines.
  • Assist customers in a professional and courteous manner while maintaining strict confidentiality of customer financial information
  • Learn all bank products and services in order to retain customers, or spot sales opportunities and refer business.
  • Order new ATM/Debit card requests, as well as existing card requests.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
  • Learn the 8 step process in order to talk to customers about bank products.

About You

QUALIFICATIONS:

  • High school diploma or equivalent.

  • Good knowledge of Word and Microsoft Office.

  • Excellent communication and customer service skills both verbal and written to maintain a heavy volume of correspondence, personal contact, and telephone communication.

  • Ability to maintain strict confidentiality.

  • Ability to multi-task and handle complex tasks efficiently. Strong organizational skills.

  • Math skills

PREFERRED SKILLS/EDUCATION:

  • Knowledge of Mountain West Bank products & procedures
  • 6 months Customer Service Experience
  • Knowledge of Jack Henry systems
  • Previous call center experience

COMPETENCIES:Customer/Client Focus

  • Confidentiality
  • Technical Capacity
  • Stress Management/Composure
  • Thoroughness
  • Communication Proficiency

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

  • Medical Call Center Collection Representative

    2 months ago

    Meridian, United States FMS, Inc. Full time

    Job DescriptionJob Description**THIS POSITION REQUIRES 3-4 MONTHS OF ON-SITE TRAINING BEFORE BEING GIVEN THE OPPORTUNITY TO WORK REMOTELY FROM HOME****OPPORTUNITY TO EARN MONTHLY UNCAPPED COMMISSION**Seeking full-time medical call center team members searching for long term career opportunities to assist in the expansion of our Customer Service team.40 hour...

  • Contact Center Representative

    4 days ago

    Meridian, Idaho, United States First Interstate Bancsystem Inc Full time

    About the RoleWe are seeking a highly skilled Contact Center Specialist to join our team at First Interstate Bancsystem Inc. As a Contact Center Specialist, you will play a critical role in providing exceptional customer service to our clients through inbound calls, assisting with financial questions, and resolving issues in a timely and professional...

  • Call Center Customer Care Team

    6 days ago

    Meridian, United States Norco, Inc. Full time

    Are you a confident, customer-oriented individual? Do you enjoy engaging with others and working to meet individual needs? If so, Norco is seeking friendly, confident individuals to join our Customer Care team, a part of Norco's Medical Resupply Depa Customer Care, Call Center, Healthcare, Manufacturing, Retail, Customer, Skills

  • Call Center Customer Care Team

    4 months ago

    Meridian, United States Norco, Inc Full time

    Job DescriptionJob DescriptionCompany DescriptionFounded in 1948, Norco is headquartered in Boise, Idaho and has more than 80 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment...

  • Call Center Intake Specialist

    3 weeks ago

    Meridian, United States Bish's RV, Inc. Full time

    What you'll do: Responsible for inbound and outbound calls Troubleshoot needs, services, and or customer concerns Scheduling service appointments and unit drop offs Translating technician notes for entry into our service database to create work orders What we're looking for: Call center experience is a plusExcellent verbal and written communication skills...

  • Call Center Intake Specialist

    3 weeks ago

    Meridian, United States ADVENTURE CLUB INSURANCE LLC Full time

    Job DescriptionJob DescriptionWhat you'll do: Responsible for inbound and outbound calls Troubleshoot needs, services, and or customer concerns Scheduling service appointments and unit drop offs Translating technician notes for entry into our service database to create work orders What we're looking for: Call center experience is a plusExcellent...

  • Call Center Intake Specialist

    2 weeks ago

    Meridian, United States Bish's RV, Inc. Full time

    What you'll do: Responsible for inbound and outbound calls Troubleshoot needs, services, and or customer concerns Scheduling service appointments and unit drop offs Translating technician notes for entry into our service database to create work orders What we're looking for: Call center experience is a plus Excellent verbal and written communication...

  • Call Center Customer Care Team

    3 months ago

    Meridian, United States Norco, Inc. Full time

    Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 80 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be...

  • Call Center Intake Specialist

    4 months ago

    Meridian, United States Bish's RV, Inc. Full time

    What you'll do: Responsible for inbound and outbound calls Troubleshoot needs, services, and or customer concerns Scheduling service appointments and unit drop offs Translating technician notes for entry into our service database to create work orders What we're looking for: Reminder: this is a seasonal role from March 1st-October 31st with the potential...

  • Call Center Intake Specialist

    3 months ago

    Meridian, United States ADVENTURE CLUB INSURANCE LLC Full time

    Job DescriptionJob DescriptionWhat you'll do: Responsible for inbound and outbound calls Troubleshoot needs, services, and or customer concerns Scheduling service appointments and unit drop offs Translating technician notes for entry into our service database to create work orders What we're looking for: Reminder: this is a seasonal role from March...

  • Call Center Intake Specialist

    4 months ago

    Meridian, United States Bish's RV, Inc. Full time

    What you'll do: Responsible for inbound and outbound calls Troubleshoot needs, services, and or customer concerns Scheduling service appointments and unit drop offs Translating technician notes for entry into our service database to create work orders What we're looking for: Reminder: this is a seasonal role from March 1st-October 31st with the potential of...

  • Contact Center Specialist I

    2 months ago

    Meridian, United States First Interstate Bancsystem Inc Full time

    **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal This position is located at our Meridian E. Broadway Branch. What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and...

  • Customer Service Representative

    5 days ago

    Meridian, Idaho, United States Norco, Inc. Full time

    Job DescriptionAt Norco, Inc., we are seeking a highly skilled and customer-focused individual to join our Medical Resupply Department as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Main...

  • Customer Service Representative

    4 days ago

    Meridian, Idaho, United States Norco, Inc. Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a confident and customer-oriented individual to join our Customer Care team as a Customer Service Representative. In this role, you will provide exceptional, personalized service to our customers to replenish medical supplies. You will handle inbound calls, identify needs,...

  • Patient Account Representative

    2 days ago

    Meridian, Mississippi, United States Ochsner Health System Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Account Representative to join our team at Ochsner Health System. As a key member of our healthcare financial services team, you will play a critical role in ensuring the accuracy and efficiency of patient billing and financial services.ResponsibilitiesProvide exceptional customer...

  • Customer Support Center Leader

    2 weeks ago

    Meridian, Idaho, United States First Interstate Bancsystem Inc Full time

    **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal This position involves overseeing the operations of our Customer Support Center. What's Important to You We understand that your career is just one part of a fulfilling and complex life. Therefore, we have crafted our compensation and benefits package to offer...

  • Customer Service Representative I

    3 weeks ago

    Meridian, Idaho, United States First Interstate Bancsystem Inc Full time

    **Current employees of First Interstate Bancsystem Inc should apply through the Employee Portal** This role is situated within our contact center environment. What Matters Most to You We recognize that your career is just one part of a fulfilling and intricate life. Therefore, we have crafted our compensation and benefits package to offer employees and their...

  • Customer Service Representative I

    3 weeks ago

    Meridian, Idaho, United States First Interstate Bancsystem Inc Full time

    **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal This position is designed to provide support at our contact center. What's Important to You We understand that your career is just one part of a fulfilling and complex life. That’s why we have crafted our compensation and benefits package to offer employees...

  • Medical Customer Service Representative

    1 week ago

    Meridian, Idaho, United States FMS, Inc. Full time

    Job OverviewAt FMS, Inc., we are seeking a highly skilled and motivated Medical Customer Service Representative to join our team. As a key member of our Customer Service team, you will play a critical role in assisting our clients in resolving consumer issues and questions related to outstanding medical debt.Key Responsibilities:Utilize various collection...

  • Medical Customer Service Representative

    1 week ago

    Meridian, Idaho, United States FMS Full time

    Job SummaryFMS, Inc is a leading provider of accounts receivable and consumer contact services, seeking a highly motivated and results-driven Medical Customer Service Representative to join our team in Meridian, ID.Key ResponsibilitiesUtilize collection strategies and solutions to resolve consumer issues and questions, negotiating payment in full or best...