Contact Center Representative

4 days ago


Meridian, Idaho, United States First Interstate Bancsystem Inc Full time
About the Role

We are seeking a highly skilled Contact Center Specialist to join our team at First Interstate Bancsystem Inc. As a Contact Center Specialist, you will play a critical role in providing exceptional customer service to our clients through inbound calls, assisting with financial questions, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Support daily incoming calls in a flexible work environment, providing outstanding customer service to both internal and external clients.
  • Assist with general inquiries and complex financial transactions, using bank systems to ensure proper documentation of client interactions in CRM tools.
  • Balance multiple tasks effectively, actively listening, showing empathy, problem-solving, and delivering great solutions to clients.
  • Maintain financial accounts with attention to detail, ensuring adherence to department standards and successful completion of all required annual and compliance training.
  • Support new hire training as a mentor to new team members and assist in the ASK queue as assigned.
Requirements
  • High school diploma or general education degree (GED) and a minimum of 6-12 months in a relevant role or equivalent combination of education and experience.
  • Previous experience in banking or a call/contact center is strongly desired.
  • Skills and abilities to develop and maintain effective relationships, respond to inquiries, and tolerate stressful situations.
  • Ability to work independently, be adaptable to change, and remain alert of work surroundings.
What We Offer

At First Interstate Bancsystem Inc, we prioritize the health and happiness of our employees and their families. We offer a comprehensive compensation and benefits package, including paid time off, paid federal holidays, and a Child Care Assistance Program. We also prioritize wellness, offering eligible employees $25 per month, or $300 per year, toward a fitness club membership or exercise-related classes.

We are committed to creating a positive work environment that values diversity, equity, and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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