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Director , Order Planning and Fulfillment - Global Applied HVAC

1 month ago

Palm Beach Gardens, United States Carrier Full time
Country:
United States of America
Location:
CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Carrier Global SIOP has a role open for a Director, Order Planning and Fulfillment- Global Applied HVAC who will be a critical and member of the Global SIOP team.

Partnering closely with Sales, Product Management, Engineering, Operations and Supply Chain, this global leader will play a critical role in ensuring efficient worldwide order management to optimize revenue recognition and cash-flow while delivering world class customer satisfaction across all aspects of our operations. He/she will orchestrate process optimization and daily execution for order management, manufacturing, logistics, revenue recognition and customer support functions. This role requires strategic vision, strong leadership, and a deep understanding of supply chain management and customer service principles.

Key Responsibilities

Strategic Leadership
  • Develop and execute the strategic vision for customer fulfillment operations aligned with overall company objectives.
  • Drive continuous improvement initiatives to streamline processes, reduce costs, and enhance customer service quality.


Team Management
  • Build and lead a high-performing team of customer fulfillment leaders and specialists.


Customer Experience Enhancement
  • Champion a customer-centric culture and ensure best-in-class customer experience by setting and exceeding service level agreements for order fulfillment and support.
  • Implement customer feedback mechanisms to continuously improve service delivery and resolve issues promptly.
  • Collaborate with customer service teams to address order-related issues promptly and effectively.


Operational Excellence
  • Oversee the end-to-end order fulfillment process (receipt to delivery), ensuring accuracy, timeliness, and cost-effectiveness.
  • Partner with sales and operations to align, forecast and convert revenue targets and improve cash-flow.
  • Drive customer on-time-delivery metric, aligned with customer expectations.
  • Orchestrate BOM readiness with product management and engineering.
  • Follow-up materials readiness with supply chain, aligning actions to mitigate risks.
  • Align manufacturing dates with operations, driven by revenue and customer commitment.
  • Follow-up invoicing trigger and execution.
  • Streamline order processing workflows to drive customer lead-time reduction, benchmarking with key competitors and aligning with customer requirements.
  • Partner with sales, product management, manufacturing, and logistics teams to optimize order-to-cash processes, aligning customer fulfillment strategies with business goals and market demands.
  • Drive cross-functional projects to enhance operational efficiency and customer satisfaction.
  • Foster strong relationships to ensure smooth sales, operations, and supply chain integration.
  • Proactively manage risks related to supply chain disruptions, logistics issues, and customer escalations.
  • Manage inventory levels and collaborate with supply chain teams to maintain optimal stock levels while minimizing holding costs.
  • Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.
  • Identify cost-saving opportunities and implement strategies to improve profitability.


Basic Qualifications
  • Bachelor’s degree
  • 15+ years of experience within customer fulfillment, supply chain management, or operations
  • 5+ years of experience leading customer fulfillment or order management


Preferred Qualifications
  • MBA
  • Advanced degree or certification in supply chain management (e.g., APICS CPIM, CSCP)
  • Excellent leadership and people management skills, with the ability to inspire and develop a high-performing team.
  • Strong strategic thinking, analytical, and problem-solving skills, with a track record of driving process improvements and operational efficiencies.
  • Exceptional communication and interpersonal skills.
  • Leading in a global, multi-site environment


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RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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