Director, Order To Cash

Company Overview

With $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires(R) and Midas(R). TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

-Integrity - We act honestly because nothing is more important than our reputation.

-Teamwork -
We are better together.
-People-Focused -
We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
-Accountability -
We own our actions and decisions; we do what we say we are going to do.
-Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

Description

We are looking for a Director, Order to Cash to reconstruct and optimize processes and elevate the team.  A successful candidate is a demonstrated leader in the Order-to-Cash space within a Shared Service environment.  Candidate has a proven track record of building high caliber teams.  They enjoy being challenged by balancing day-to-day operations, while also identifying innovative ways to drive meaningful change.

As the global process owner, in this role the candidate will be responsible for creating a seamless customer experience that is supported by efficient processes.  They will be responsible for developing metrics to identify trends, process improvements, and strategic opportunities. They will partner closely with TBC Brands, NTW and Franchise leadership on initiatives to improve working capital.  Candidate should have a track record of influencing cross-functions partners and leadership as well as driving initiatives to completion. Candidate will report directly to the Sr. Director of Finance Operations.

Job Responsibilities

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-Develop, optimize, and govern global revenue and receivables accounting processes with the appropriate people, policies and controls that will drive business growth while maintaining compliance with accounting regulations.
-Lead monthly close and reporting processes for receivables and publish timely reporting & analysis to management & key stakeholders.
-Establish key metrics, optimize processes, and standardize ways of working to drive automation and efficiency, bringing the 60+ US & Mexico team members together to operate as one shared service team. 
-Centralize & standardize Order to Cash processes globally, ensuring proper internal controls.
-Implement effective and efficient collections strategies, processes, and workflows to accelerate incoming payments.
-Redefine our credit procedures, to minimize risk while ensuring creditworthy customers have the availability needed to drive sales growth.
-Drive working capital improvements, resulting in a reduction of days sales outstanding.

Additional Job Responsibilities

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-Form strategic partnerships, having a voice in new initiatives or changes that impact the Order to Cash process.
-Keep leadership & internal business partners informed of portfolio performance, risks, mitigation strategies and opportunities through timely & effective communication.
-Support the implementation of new enterprise wide and finance related systems.
-Lead, develop, and mentor the team using industry best practices and expertise to help them grow and achieve performance and productivity targets.
-Act as a culture driver, embracing change, fostering a sense of belonging and inclusion, and nurturing an environment where diversity is celebrated.
-Other duties as assigned.

Qualifications
-Bachelor’s degree in Finance, Accounting, and related field required. Master’s degree preferred
-15+ years of progressive, demonstrated Order to Cash experience.
-10+ years in a related progressive management role with end-to-end process accountability and a global scope.
-Experience developing global Order to Cash governance, policies, and processes, with a strong focus on internal controls. 
-Experience building out shared service capabilities, including KPI reporting.
-Experience leading large teams, developing talent, and holding team members accountable.
-Proven ability to implement continuous improvement practices including identifying root cause, creating action plan and implementing plan with full support of all parties/departments impacted.
-Ability to build trust cross functionally with all levels of the organization and effectively communicate/influence to drive strategy & vision.
-Strong analytical background to understand how to leverage data to influence business decisions.
-Strong grasp of systems and transactional detail as well as the ability to maintain a high-level contextual view will be paramount.
-Strategic mindset with strong problem-solving and resolution skills.
-Outstanding organizational skills with attention to detail.
-Bilingual in Spanish /English is a plus

Benefits
-Market competitive compensation
-401(k) and Roth with company match. Immediate 100% vesting
-Comprehensive benefits including medical, dental and vision
-Company paid short term disability and employer subsidized long term disability
-Company paid life insurance
-Discounted tire purchasing
-Tuition reimbursement
-Employee assistance program
-Generous paid vacation and paid time off
-Customizable voluntary benefits
-and More

Mission Critical Competencies

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

-Strategic Mindset:
seeing ahead to future possibilities and translating them into breakthrough strategies.
-Action Oriented:
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
-Cultivates Innovation:
Creating new and better ways for the organization to be successful.
-Collaborates:
Building partnerships and working collaboratively with others to meet shared objectives
-Customer Focus:
Building strong customer relationships and delivering customer-centric solutions.
-Develops Talent:
Developing people to meet both their career goals and the organization's goals.
-Ensures Accountability:
Holding self and others accountable to meet commitments.
-Drives Engagement:
Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
-Communicates Effectively:
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
-Instills Trust:
Gaining the confidence and trust of others through honesty, integrity, and authenticity.
-Change Management:

effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.

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