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Account Manager

2 months ago

Boston, United States Sonova USA, Inc. Full time


Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.


Massachusetts, United States

Account Manager - Boston

Account Manager - Boston

The Account Manager will focus on cultivating new business within the region, managing his / her time effectively by focusing on the right accounts in their region and collaborate and coordinate effectively with internal partners to ensure optimal resource deployment.

Our Offer to You:

  • Improving the quality of life of millions of people suffering from hearing loss
  • A challenging and motivating assignment as part of a dynamic team
  • Modern mindset and processes, accommodating flexible working conditions
  • Opportunities for further responsibilities and support for further training and development
  • Sonova's outstanding opportunities and career growth

Main Tasks and Responsibilities:

  • Make required number of sales calls per week to current or new customers within territory
  • Maintain and increase sales of all products within territory
  • Promotion and demonstration of new products
  • Training on the fitting and fine tuning of products and software
  • Coordinates with Regional Key Account Managers and Regional Directors to deploy at certain and preidentified key account clinic locations to maximize Phonak demand.
  • Coordinates with inside sales rep group to pursue leads generated by team within territory and to support covered clinical accounts.
  • Collaborates with Regional Directors, Trainers, Regional Key Account Managers, Inside Sales Support and Marketing/Inner circle to accomplish sales and growth objectives.
  • Coordinates with trainers to ensure optimal deployment
  • On-boarding and training of new accounts
  • Needs analysis and provide product solutions for accounts
  • Negotiate pricing
  • Provide recommendations on marketing strategies for customer business growth
  • Maintain strong relationships and rapport with existing and new customers within territory
  • Ensure all customer needs are met through personal or group product training
  • Represent Phonak at national and regional meetings as required
  • Achieve sales quota as assigned in territory
  • Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
  • Work closely with Business Development Manager to transition and on-board new accounts
  • Work closely with Customer Trainers on difficult fittings
  • Comply with internal policies and procedures, including documenting customer visits in Salesforce
  • Maintain timely and accurate expense reporting in Concur
  • Comply with all local, state and federal laws and requirements
  • Travel up to 75% required
  • Other duties as assigned

Success will be measured by:

  • Sales targets for fully owned accounts, owned points of sale of assigned key accounts, activity levels and funnel progress in owned accounts
  • Financial targets

Education and Skillset:

  • Bachelor's Degree or equivalent work experience required,Masters or AuD preferred
  • Knowledge of HI technology and practices, previous experience assisting patients independently
  • Experience in the hearing healthcare industry and/or business consulting preferred
  • Action oriented, competitive, develops own talent, drives for results, grit, takes responsibility/accountability, change agent, comfortable with long-term gratification, courageous, curious/inquisitive
  • Proficient knowledge of HI technology and industry practices, appropriately independent
  • Experience fitting Phonak technology preferred
  • Experience with CRM systems, Strong Microsoft office skills

Health Benefits and Perks:

  • Medical, dental and vision coverage*
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match*
  • Company paid life/ad&d insurance
    • Additional supplemental life/ad&d coverage available
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
    • STD LTD Buy-ups available

  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO, floating Diversity Day, & paid holidays*
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform
  • D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.