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Membership Director

1 month ago

Greenville, United States Atlantic Coast Athletic Clubs Full time

Description

I't's a great time to join Sportsclub as our Membership Director. Join a team dedicated to helping others reach their fitness goals.

FLSA Classification : Exempt

Reports to : General Manager

Job Description

Summary/objective

The Membership Director is responsible for leading all club sales efforts to achieve and surpass sales goals.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Provide strong leadership with excellent communication skills and problem solving abilities

Responsible for the hiring and training of team members

Develop an adequate staffing plan and team schedule

Monitor team member productivity, provide constructive feedback and coaching

Create and foster a team culture which is centered on achieving sales goals with high level of customer service

Support the sales team in meeting or exceeding their established sales goals

Audit membership contracts for accuracy and thorough completion

Review and approve sales team commission sheets

Consistently meet and exceed club membership revenue and retention goals

Listen to and analyze membership sales call rail

Track, review, and analyze membership growth, attrition, and account changes with management; report trends, changes, and ideas for improvement to management

Establish and maintain relationships with members/guests in order to make all feel welcome

Keep team and members informed of events and activities and encourage participation

Support and handle membership problems and changes; make decisions in consideration of the clubs policies and procedures

Create and support special events in order to build new business

Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club

Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors

20 hours a week admin at $22,000 annually

20 hours of sales. Bonuses earned based upon hitting individual and team targets.

Quarterly Bonuses available for Membership Growth and overall club revenue growth

Requirements

Physical demands

Must be able to stand, walk, sit, lift, stretch, reach and bend throughout a shift

Ability to work varied shifts including days, evenings, weekends, and holidays

Required competencies, education, and experience

High school diploma required, college degree preferred

Prior experience with leading and managing team preferably in a sales environment

Prior experience in setting and working within financial budgets

Experience in sales in service driven industries required

Excellent communication and interpersonal skills

Outstanding organizational and leadership skills

Proficient computer skills

Company Expectations

Read, sign, and abide by the policies included in the Team Member Handbook

Park in team member designated areas

Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean

Assist with Service Days

Willingness to assist with Sportsclub/ acac programs, special events, or activities outside your department

When supervisor or team members calls or emails, promptly return contact

Exhibit a positive attitude at all times

Deliver outstanding service to members and guests with friendliness, direct eye contact, a pleasant demeanor at all times

Affirmative Action/EEO statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

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