Customer Service Coordinator
1 month ago
Position Summary:
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
Major Responsibilities:
• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor
Location: 6485 Stack Dr, Windsor, WI 53598
Qualifications:
• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors
Job Family: Customer Experience
Address: 6485 Stack Dr
Primary Location: US-WI-Windsor
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2415566
-
Customer Service Coordinator
1 week ago
Windsor, United States Penske Full time**Position Summary:** A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. **Major Responsibilities:** - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts,...
-
Customer Service Coordinator
1 month ago
WINDSOR, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...
-
Customer Service Coordinator
1 month ago
WINDSOR, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...
-
Customer Service and Maintenance Coordinator
3 weeks ago
Windsor, Connecticut, United States Penske Truck Leasing Full timeAbout the RolePenske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. We are seeking a Customer Service and Maintenance Coordinator to join our team.Job DescriptionThe Customer Service and...
-
Customer Service Coordinator Specialist
32 minutes ago
Windsor, Wisconsin, United States Penske Full timeJob DescriptionPenske is a leading global transportation provider that offers essential and innovative services to help companies move forward.We are seeking a highly skilled Customer Service Coordinator to join our team. This role involves working closely with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and...
-
Penske - Customer Service Coordinator
1 month ago
Windsor, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts,...
-
Customer Service Coordinator WI
1 month ago
windsor, United States Penske Truck Leasing Co., L.P. Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts,...
-
Customer Service Coordinator WI
1 month ago
Windsor, United States Penske Truck Leasing Co., L.p. Full timePosition Summary:Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major...
-
Customer Service Coordinator
6 days ago
Windsor Mill, United States Carisam Full timeJob Title: Customer Service CoordinatorWe are seeking a highly skilled Customer Service Coordinator to join our team at Carisam. This role is responsible for providing exceptional customer service, ensuring timely and accurate processing of customer orders, and maintaining effective communication with clients and internal stakeholders.About the Role:Provide...
-
Service Coordinator
2 weeks ago
Windsor, United States Rite-Hite Company Full timeJob Category:Customer Service & Contact Center OperationsSchedule:Full timeJob Description:Company Description:Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. Arbon...
-
Service Coordinator
2 weeks ago
Windsor, United States Aston Carter Full timeJob Title: Service Coordinator Job Description The Service Coordinator will provide daily support to the Parts and Service departments within our growing organization. This role will support a wide range of administrative support and customer service activities to facilitate the efficient operation of our organization. The ideal candidate will thrive in a...
-
Coordinating Service Expert
7 days ago
Windsor, Connecticut, United States Aston Carter Full timeAbout the RoleWe are seeking a skilled Service Coordinator to join our growing organization in Windsor, CT. As a Service Coordinator, you will play a critical role in ensuring the efficient operation of our Parts and Service departments.Responsibilities:Work directly with customers and internal service staff to schedule technicians.Prepare quotes for various...
-
Windsor, Connecticut, United States Waste Management , Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our National Accounts team at Waste Management, Inc. As a key member of our customer-facing team, you will be responsible for managing a high volume of incoming calls from customers and providing exceptional service to resolve their issues.About the RoleIn this role, you will...
-
Service Coordinator Senior
7 days ago
Windsor, Connecticut, United States Aston Carter Full timeJob OverviewIn this role, you will be a key contributor to the Parts and Service departments at Aston Carter. As a Service Coordinator, your primary responsibilities will include working closely with customers and internal service staff to schedule technicians based on incoming requests.Key Responsibilities:Schedule technicians based on incoming requests...
-
Customer Service Specialist
2 weeks ago
Windsor, United States Ahlstrom Full timeYou have a choice of where you want to work! We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth.Do your values align with ours? Accountability,...
-
Customer Service Specialist
1 week ago
Windsor, United States Ahlstrom Full timeYou have a choice of where you want to work! We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth.Do your values align with ours? Accountability,...
-
Windsor, Wisconsin, United States Penske Full timeJob SummaryPenske is seeking a skilled professional to join our team as a Sales and Customer Support Representative. In this role, you will provide exceptional customer service and support to our clients, handling fuel sales and other related tasks.Estimated Salary RangeThe estimated annual salary for this position ranges from $40,000 to $55,000, based on...
-
Service Coordinator
3 weeks ago
South Windsor, Connecticut, United States Suburban Propane Full time**About Us**We are Suburban Propane, a nationwide marketer and distributor of diverse energy products. Our team is dedicated to providing prompt and reliable service to over one million customers across 42 states.As an Energy Industry Operations Specialist, you will play a crucial role in our Customer Service Center (CSC) by planning and coordinating service...
-
Customer Service Specialist
2 weeks ago
Windsor Locks, Connecticut, United States Penske Full timePenske offers a competitive salary, approximately $40,000 per year, for the Customer Service Representative Fueler/Washer role. As a key member of our Corporate Sales Center, you will handle incoming sales and customer service calls in a fast-paced environment.Key responsibilities include:Explaining sales procedures and responding to customer...
-
Supervisor Customer Service
3 weeks ago
Windsor, United States Waste Management Full timeManages the daily operations of the customer service team of CSRs. Develops, implements and maintains processes, procedures and programs to improve customer service. Responsible for promoting company standards by engaging employees to drive customer Customer Service, Supervisor, Operations, Manufacturing, Retail, Customer, Skills