Customer Service Coordinator WI

1 month ago

Windsor, United States Penske Truck Leasing Co., L.p. Full time

Position Summary:


Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Major Responsibilities:

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

• Assure that all Penske Rental units are maintained and prepared for customers

• Ensure parts are available for scheduled work

• Hold vendors accountable for quality and adherence to schedule for outside work

• Provide customer service, assuring customers are satisfied and will return for additional business.

• Maintain shop productivity by optimizing the work plan

• Coordinate with district billing clerks as necessary

• Other projects and tasks as assigned by supervisor

Location: 6485 Stack Dr, Windsor, WI 53598

Qualifications:

• 2 years of customer service experience required

• At least 1 year of hands on mechanical experience required

• 2 years of supervisory experience preferred

• At least 2 years of service department administration preferred

• High School diploma or equivalent required

• Associates Degree, Technical School Degree, or Bachelors Degree preferred

• ASE certification preferred

• Prior experience with service scheduling programs and diagnostic programs preferred

• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

• The associate must be able to safely work in all weather conditions.

• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Customer Experience

Address: 6485 Stack Dr

Primary Location: US-WI-Windsor

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2415566

  • Customer Service Coordinator WI

    1 month ago

    windsor, United States Penske Truck Leasing Co., L.P. Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts,...

  • Customer Service Coordinator

    1 week ago

    Windsor, United States Penske Full time

    **Position Summary:** A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. **Major Responsibilities:** - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts,...

  • Customer Service Coordinator

    1 month ago

    WINDSOR, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    1 month ago

    WINDSOR, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    1 month ago

    WINDSOR, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Penske - Customer Service Coordinator

    1 month ago

    Windsor, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts,...

  • Customer Service Representative Fueler/Washer WI

    1 month ago

    Windsor, United States Penske Truck Leasing Co., L.p. Full time

    6485 Stack Dr, Windsor, WI 53598Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are...

  • Customer Service Representative Fueler/Washer WI

    3 weeks ago

    windsor, United States Penske Truck Leasing Co., L.P. Full time

    6485 Stack Dr, Windsor, WI 53598 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our...

  • Customer Service Representative Fueler/Washer WI

    1 month ago

    windsor, United States Penske Truck Leasing Co., L.P. Full time

    6485 Stack Dr, Windsor, WI 53598 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our...

  • Customer Service and Maintenance Coordinator

    3 weeks ago

    Windsor, Connecticut, United States Penske Truck Leasing Full time

    About the RolePenske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. We are seeking a Customer Service and Maintenance Coordinator to join our team.Job DescriptionThe Customer Service and...

  • Customer Service Coordinator Specialist

    19 minutes ago

    Windsor, Wisconsin, United States Penske Full time

    Job DescriptionPenske is a leading global transportation provider that offers essential and innovative services to help companies move forward.We are seeking a highly skilled Customer Service Coordinator to join our team. This role involves working closely with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and...

  • Customer Service Representative

    3 weeks ago

    Windsor, Connecticut, United States Penske Truck Leasing Co., L.P. Full time

    Are you looking for a career that combines customer service with vehicle maintenance? As a Customer Service Representative at Penske, you will be the face of our company, interacting with customers to ensure they have a positive experience. Your role will involve greeting customers, fueling and washing vehicles, and performing basic maintenance tasks. With...

  • Vehicle Maintenance Supervisor

    2 weeks ago

    Windsor, Wisconsin, United States Penske Full time

    Penske is a premier global transportation provider that delivers essential and innovative transportation, logistics, and technology services to help companies and people move forward.About the RoleWe are seeking a skilled Vehicle Maintenance Supervisor to join our team in Windsor, WI. As a key member of our operations team, you will be responsible for...

  • Customer Service Coordinator

    6 days ago

    Windsor Mill, United States Carisam Full time

    Job Title: Customer Service CoordinatorWe are seeking a highly skilled Customer Service Coordinator to join our team at Carisam. This role is responsible for providing exceptional customer service, ensuring timely and accurate processing of customer orders, and maintaining effective communication with clients and internal stakeholders.About the Role:Provide...

  • Customer Service and Vehicle Maintenance Representative

    1 week ago

    Windsor, Wisconsin, United States Penske Truck Leasing Full time

    Penske Truck Leasing is a premier global transportation provider offering essential and innovative services to help businesses move forward. We are currently seeking a Customer Service and Vehicle Maintenance Representative to join our team in Windsor, WI.We offer a competitive starting salary of $35,000 per year, with opportunities for growth and career...

  • Marketing Analyst

    2 weeks ago

    Windsor, United States WP Beverages, LLC Full time

    Reporting to the Brand Development Manager, the Marketing Analyst is responsible for analyzing and measuring brand performance, equity, and perception in the market. This role involves collecting and interpreting data to provide insights that drive brand strategy and marketing initiatives. Analyze market trends, consumer behavior, and competitive landscape...

  • Service Coordinator

    2 weeks ago

    Windsor, United States Rite-Hite Company Full time

    Job Category:Customer Service & Contact Center OperationsSchedule:Full timeJob Description:Company Description:Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. Arbon...

  • Customer Service Representative

    2 weeks ago

    WINDSOR, United States Penske Truck Leasing Full time

    6485 Stack Dr, Windsor, WI 53598 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person...

  • Customer Service Representative Fueler/Washer

    1 month ago

    Windsor, United States Penske Truck Leasing Full time

    6485 Stack Dr, Windsor, WI 53598 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our...

  • Service Coordinator

    2 weeks ago

    Windsor, United States Aston Carter Full time

    Job Title: Service Coordinator Job Description The Service Coordinator will provide daily support to the Parts and Service departments within our growing organization. This role will support a wide range of administrative support and customer service activities to facilitate the efficient operation of our organization. The ideal candidate will thrive in a...