National Accounts Customer Service Coordinator

3 weeks ago


Windsor, Connecticut, United States Waste Management , Inc. Full time
Job Summary
We are seeking a highly skilled Customer Service Representative to join our National Accounts team at Waste Management, Inc. As a key member of our customer-facing team, you will be responsible for managing a high volume of incoming calls from customers and providing exceptional service to resolve their issues.

About the Role
In this role, you will navigate multiple systems to aid in answering questions and resolving customer inquiries. You will communicate effectively and professionally with customers, handling their needs in a conversational manner. Your strong communication skills, attention to detail, and problem-solving abilities will enable you to deliver excellent customer service and drive customer satisfaction.

Key Responsibilities
* Manage a high volume of incoming calls from customers
* Navigate multiple systems to aid in answering questions and resolving issues
* Communicate effectively and professionally with customers
* Handle customer needs and concerns in a timely and professional manner

Requirements
* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and meet productivity standards

Benefits
* Competitive salary: $55,000 - $65,000 per year
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays

What We Offer
At Waste Management, Inc., we offer a dynamic and supportive work environment that fosters growth and development. Our team is committed to delivering exceptional customer service and ensuring the highest levels of customer satisfaction. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

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