Customer Service Coordinator Specialist
16 hours ago
Penske is a leading global transportation provider that offers essential and innovative services to help companies move forward.
We are seeking a highly skilled Customer Service Coordinator to join our team. This role involves working closely with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
Main Responsibilities:
- Develop daily and weekly workforce plans by considering customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
- Ensure all Penske Rental units are maintained and prepared for customers.
- Hold vendors accountable for quality and adherence to schedule for outside work.
- Provide excellent customer service to ensure customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan.
- Coordinate with district billing clerks as necessary.
Requirements:
- Two years of customer service experience required.
- At least one year of hands-on mechanical experience required.
- Two years of supervisory experience preferred.
- High school diploma or equivalent required.
- Associates degree, technical school degree, or bachelors degree preferred.
- ASE certification preferred.
- Prior experience with service scheduling programs and diagnostic programs preferred.
Estimated Salary: $55,000 - $65,000 per year.
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