Service Coordinator

4 weeks ago

Windsor, United States Aston Carter Full time
Job Title: Service Coordinator

Job Description

The Service Coordinator will provide daily support to the Parts and Service departments within our growing organization. This role will support a wide range of administrative support and customer service activities to facilitate the efficient operation of our organization. The ideal candidate will thrive in a fast-paced environment and work closely with the Service Manager to ensure the department maintains an optimum level of performance and customer satisfaction.

Responsibilities
  • Work directly with customers and internal service staff to schedule Technicians based on incoming requests.
  • Ensure completion of Service Appointment reports and work with the appropriate internal team when information is needed.
  • Provide stellar customer service across our internal and external customer base.
  • Process part requests for service calls, installations, and alignment kits using our internal systems (e.g., Salesforce).
  • Prepare quotes for various types of incoming requests.
  • Act as a backup within the department when necessary for various scheduling and follow-up tasks.
  • Review monthly reporting for accuracy and allocate charges to appropriate accounts.
  • Research and prepare estimates for rebuilds, track the rebuild through the process, and schedule accordingly.
  • Assist in annual inventory audits for service van inventory.
  • Coordinate and track machine work being done in remote locations and bill out accordingly.
  • Assist with the creation and updating of service dashboards for various reporting functions.
  • Track location and coordinate the status of all service alignment kits.
  • Revise and update status of Service Appointments in Salesforce and ERP.
Essential Skills
  • 2-4 years of industry experience or a related customer service experience.
  • Previous administrative experience preferred.
  • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel.
  • Excellent customer service and problem-solving skills.
  • Ability to work well under deadlines and to multitask.
  • Excellent verbal and written communication skills.
  • Excellent critical thinking and problem-solving skills.
Additional Skills & Qualifications
  • Customer service
  • Service
  • Data entry
  • Microsoft office
  • Administrative support
  • Customer service oriented
  • Organization Skills
  • Multi-tasking
  • Attention to Detail
  • Logistics
  • Invoicing
  • Purchase order
  • Administration
Work Environment

All of our full-time positions will offer the below benefits: Competitive starting salary, Paid Time Off starting with 23 paid days off in your first year, 10 Company Paid Holidays, Comprehensive Health Benefits including Medical, Vision, Dental, and Life Insurance, 401(k) retirement plan with company contribution, Tuition reimbursement, Employee appreciation events and perks, and Employee Assistance Program.

Pay and Benefits

The pay range for this position is $18.00 - $25.00
•Medical, dental & vision
•Critical Illness, Accident, and Hospital
•401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
•Life Insurance (Voluntary Life & AD&D for the employee and dependents)
•Short and long-term disability
•Health Spending Account (HSA)
•Transportation benefits
•Employee Assistance Program
•Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Windsor,CT.

Application Deadline

This position will be accepting applications until Dec 18, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
  • Hiring diverse talent
  • Maintaining an inclusive environment through persistent self-reflection
  • Building a culture of care, engagement, and recognition with clear outcomes
  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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