FHA Knowledge Content Manager

1 month ago

Indianapolis, United States ABBTECH Professional Resources Full time

This program requires US Citizenship

FHA Knowledge Content Manager
Indianapolis/Remote
PUBLIC TRUST

Our client is currently looking for a Knowledge Base Content Manager. The right candidate will have a strong background in single-family FHA mortgages including documenting mortgage policies, processes, and training content.


This is an exciting opportunity to use your FHA expertise and knowledge. As the Knowledge Base Content Manager, you will be accountable for maintaining accurate and current content on HUD’s "FHA Knowledge Base Portal". The FHA Knowledge Base Portal is a vital resource relied upon by the mortgage industry and the general public for their housing-related inquiries and requests. The right professional for this position will be detail-oriented and quality-focused while also staying aware of all updates or changes regarding FHA policies and procedures.

If you know that you can succeed and thrive in this role, apply We look forward to hearing from you.

Primary Duties:
- Create and revise knowledge base content for HUD and FHA programs to reflect current policy and procedures.
- Perform audits and certify all published knowledge base articles for accuracy, functionality, and format on a quarterly basis.
- Meet deadlines for knowledge base content updates based on HUD requests and FHA policy changes following standard operating procedures.
- Manage and assign work to the Knowledge Base Content team making sure performance expectations are met.

Basic Qualifications:
- Bachelor's degree or relevant experience in lieu of a degree
- At least 4 years of experience with Single Family FHA origination policies and procedures.
- At least 4 years of experience writing processes, procedures, or training content in the mortgage industry which could be read and easily understood by the intended audience.
- Excellent organizational and time management skills with the ability to adapt and support ongoing changes to systems, policies, and processes.

Benefits (Regular, Full Time Employees): Medical, Dental, and Vision offerings
Weekly Direct Deposit
Paid Holidays and Personal Time Off
401(k) with match
Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
Pre-Paid Legal and Employee Assistance Programs
Northwest Federal Credit Union Membership
BB&T @ Work Program


ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

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