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Assistant Property Manager II
1 month ago
At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another. As a Liberty Military Housing Assistant Property Manager, you will be responsible for assisting the District Manager with the day-to-day operations of a multi-family residential community. Your responsibilities will include resident relations, customer service follow up, supervision of on-site personnel and various administrative functions. Your role requires effective customer service skills, the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards. An Assistant Property Manager's Responsibilities include, but not limited to: Directly responsible for the bookkeeping of the community, including paying bills, creating and receiving purchase orders, change orders, processing of A/P, A/R, delinquencies, collections, and invoicing. Assisting the District Manager with the community budget and achievement of operational and financial goals. Assists with various duties, including training, coaching and supervision of office staff. Collection of outstanding rents, prepares and sends delinquency and balance due letters to residents. Maintains accurate records of all bookkeeping transactions; Adjusts ledgers, prepares and reconciles delinquency reports, verifies/adjusts BAH, and submits write-off packages. Provides constant vendor/contractor communications concerning billing and invoicing. Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction. Assists and mentors Customer Service Representatives and other office staff with duties and resident relations. Performs other general office duties, i.e. phones, filing, special projects and assignments, as needed. Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems). Composing and distributing of correspondence/notices (rent collections, violation notices, reminders, community events, etc.). May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to LMH’s quality standards. Participates and attend various department or regional meetings, seminars, or work-related events. What An Assistant Property Manager Needs for Success: Position requires 2 or more years of residential property management, supervisory experience preferred. Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan). Fair Housing certification, if not certified, must be obtained within 2 weeks of employment. Effective communication and interaction with management team, military partners, co-workers, vendors or residents; sufficient to exchange or convey information and to give and receive work direction. Strong customer service and interpersonal skills. Ability to multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved. Must possess a positive and professional demeanor in all interactions, under all circumstances. Ability to operate a motor vehicle (valid license required). Must be available to work a flexible schedule, including weekends, off-hours and emergencies, as required. Knowledge of OSHA laws and regulations. Ability to travel to other regional locations for work, training, meetings and other work-related activities. What we Provide You: Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following: Medical/Dental/Vision Insurance* Life and AD&D Insurance 401k Retirement Plan w/company match Employee Stock Ownership plan Incentive Bonus Program 10 Paid Holidays per year 40 hours Paid Sick Leave per year** 80 hours Paid Vacation per year** *Medical/Dental/Vision insurance eligible after 30 days of full-time employment. **Vacation and sick time are based on the employee's hire date. Pay Range $26.00 - $36.00 hourly plus bonus #J-18808-Ljbffr