Service Business Development Representative
5 days ago
Job Type
Full-time
Description
Benefits
- Manufacturer & and in-house training provided, along with continued education training.
- Career Advancement & Promotion Opportunities.
- Employee Discounts on Products & Services.
- Paid Time Off & Holidays
- Medical, Dental, Vision, Life, Short & Long Term Disability Insurance
- 401(k) with Employer Match
- Schedules service appointments and maintains the service schedule.
- Makes service follow up calls ensuring customer satisfaction.
- Communicates effectively with customers and prospects according to their preferred method of communication, whether by phone, by email, or in person.
- Has thorough knowledge of all dealership products and services.
- Satisfies the transportation needs of customers.
- Directs customers to product information resources, including those available on the Internet.
- Assists customers in selecting services.
- Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
- Coordinates promotions with other dealership promotions and advertising.
- Maintains an ongoing customer database to capture repeat business.
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
- Attends service meetings.
- Maintains professional attitude.
Requirements
- One to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
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