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End User Support Analyst V

2 months ago

Chicago, United States Syntricate Technologies Full time
Job Description:

Responsibilities:
  • Under minimal supervision, provide information systems level 1, 2 and 3 technical support to the end user community. Troubleshoots and resolves hardware, software and user problems as they arise.
  • Manages incidents (tickets) from beginning to end.
  • Participates in the resolution of chronic problems and/or other technical projects as assigned.
  • Install new, expands existing and configures operating systems, software applications, utilities and service packs based on end user needs.
  • Perform software and hardware upgrades, routine maintenance, and monitoring.
  • Tests new software operating systems, upgrades and applications prior to implementing into production.
  • May train users in use of equipment and software.
  • May participate in projects as a project team member.
  • Shift work; 24x7x365 support team.
Qualifications:
  • Experience supporting Windows operating systems
  • Experience managing large PC environment preferred
  • Have broad expertise in computer software applications, desktop systems and networks.
  • Good technical, analytical, problem solving, communication, and customer service skills.
Top 3 skill sets required for this role:
  • Experience supporting Windows operating systems
  • Experience managing large PC environment preferred
  • Have broad expertise in computer software applications, desktop systems and networks.