Service Desk- A/V Specialist

2 months ago

Chicago, United States Grubhub Full time

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you



The Service Desk Analyst II is a member of our 20+ person Service Desk team which is responsible for supporting and resolving technical problems for 5,000 employees and our outsourced partners, located in over 5+ locations.


To be considered for this position, you must reside in the Chicago, IL area.


This onsite role is based in Chicago, IL, and requires a flexible schedule for office attendance, reporting to the Chicago Service Desk Team Lead. The primary responsibility of a Service Desk Analyst II is to serve as the A/V technician for meetings and events of various sizes. Key duties include coordinating and communicating with event stakeholders, providing consultation, technical orientation, and assistance, and interacting professionally with departments, clients, and external representatives. The role also involves troubleshooting audiovisual equipment and systems in event spaces, maintaining the upkeep, organization, cleanliness, and maintenance of equipment and control areas, and ensuring the accuracy of inventory before and after events.


The Impact You Will Make:

  • Diagnosing / resolving problems and answering questions for our remote and in office end users, ensuring a high level of employee productivity. This may include a wide range of issues including hardware, operating system, network, printing, application, identity and access and through a number of communications channels including in person, remote, phone, chat, Slack and/or email.
  • Ensuring technical readiness of our A/V tools for various meetings, conferences, town halls and other large events. Assisting the meeting organizers with technical questions and challenges before, during and after events. Ensuring the overall successful execution of the events. Coordinating preventative maintenance and testing / deploying upgrades to our A/V systems. Understand the end to end signal flow for our specialty A/V rooms to be able to resolve or work-around issues quickly.
  • Executive Support: Regularly checking in on our executive team members and assisting them with quick resolutions to problems.
  • Employee Onboarding: Ensuring equipment is ordered and arrives on-time; ensuring requested access is set up prior to onboarding; following up with employees to assist with any initial set up issues that may arise during the first few days.
  • Utilizing and enhancing standard operating procedures. Complete tasks thoroughly and on time.
  • Follow standard ITIL best practices for Tickets. Service Requests and Change /records and device management.
  • Field ticket escalations from team members, collaborating with other Corporate IT teams to troubleshoot, recreate and resolve problems as well as creating documentation to be used by the team to address future similar issues.
  • Be proactive by recognizing learning opportunities to present to the team.
  • Be flexible. We're growing and we need to continue to change to help the company grow.



What You Bring To The Table:

  • Experience: 5+ years of work experience in IT or business environments
  • Education: Bachelor's Degree in computer science, engineering, information systems, math or business or equivalent experience
  • Executive Support: Demonstrated experience supporting senior leadership and executive team members.
  • A/V: Ability to operate, diagnose and remediate issues in real time for remote and in office events.
  • Operating Systems: Windows desktop (11), Mac OSX, Linux is a plus
  • Applications: Google Workspace, Atlassian products (Jira, Confluence), Slack, Zendesk
  • User/Device/Software Management: Active Directory, Okta, Google Admin, Intune, JAMF, Inventory Management Software (for example, Oomnitza)
  • Experience working both independently and as part of a group.
  • Strong organizational and analytical skills; oral and written communication skills.
  • Must possess a positive and professional attitude.
  • Able to lift at least 50 lbs.
  • Effective crisis management skills, prioritizing tasks to achieve successful outcomes.


As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.


And Of Course, Perks

  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Compensation. You'll receive a highly-competitive compensation package with eligibility for generous incentives, bonuses, commission, and RSUs.
  • Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
  • Social Impact. We believe in giving back through programs like the Grubhub Community Relief Fund, and provide our employees opportunities to support causes that are important to them.

  • Service Desk- A/V Specialist

    2 weeks ago

    chicago, United States Grubhub Full time

    Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!The Service Desk Analyst II is a member of our 20+...

  • Senior Audio/Visual/Multimedia Project Manager

    1 month ago

    chicago, United States A-V Services, Inc. Full time

    A-V Services is seeking an experienced Project Manager to oversee the end-to-end execution of audio-visual (A/V) multimedia projects. The successful candidate will manage multiple projects simultaneously, ensuring timely delivery, quality, and budget adherence.Key Responsibilities:Project Planning & Vendor Management:Review and interpret project...

  • Senior Audio/Visual/Multimedia Project Manager

    3 months ago

    Chicago, United States A-V Services, Inc. Full time

    A-V Services is seeking an experienced Project Manager to oversee the end-to-end execution of audio-visual (A/V) multimedia projects. The successful candidate will manage multiple projects simultaneously, ensuring timely delivery, quality, and budget adherence.Key Responsibilities:Project Planning & Vendor Management:Review and interpret project...

  • Workday Configuration Specialist

    4 weeks ago

    Chicago, Illinois, United States V-Soft Consulting Group, Inc. Full time

    Workday Configuration SpecialistWe are seeking a skilled Workday Configuration Specialist to join our team at V-Soft Consulting Group, Inc. Key Responsibilities:Configure Workday Payroll, including earning codes, taxes, and payroll runs.Design and implement Workday Benefits, with a focus on backend configuration and module delivery.Develop and maintain...

  • Help Desk Support Specialist

    4 months ago

    Chicago, United States Middleground It Full time

    We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are...

  • Service Desk Analyst

    1 week ago

    Chicago, United States Jones Networking Full time

    Service Desk AnalystChicago, IllinoisJones Networking is recruiting for a Service Desk Analyst to join a Global Payment Provider Company in Chicago, IL. The ideal candidate will have an existing technical skill set and a keen interest in developing knowledge across a wide range of technologies. The Company offers generous PTO, medical, dental & vision and...

  • Service Desk Manager

    2 months ago

    Chicago, United States RL Canning Full time

    Service Desk Manager Onsite – (Chicago, IL) **We are not offering visa sponsorship or C2C for this position due to resource requirements Who We Are RL Canning is a global IT managed service and consultancy dedicated to working alongside our customers to enhance the digital workplace with a clear focus on value by maximizing technology and...

  • Senior Audio/Visual/Multimedia Project Manager

    3 weeks ago

    Chicago, IL, United States A-V Services, Inc. Full time

    A-V Services is seeking an experienced Project Manager to oversee the end-to-end execution of audio-visual (A/V) multimedia projects. The successful candidate will manage multiple projects simultaneously, ensuring timely delivery, quality, and budget adherence.Key Responsibilities:Project Planning & Vendor Management:Review and interpret project...

  • Senior Account Manager

    2 weeks ago

    Chicago, United States The Trade Desk Full time

    We are seeking a talented and driven Senior Account Manager to join The Trade Desk, a company that is revolutionizing global advertising through its media-buying platform. In this role, you will support the Client Services team in managing and growing key accounts, collaborating with internal teams to provide strategic recommendations, data-driven insights,...

  • Help Desk Specialist

    5 days ago

    Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    Job Summary:We are seeking a skilled Help Desk Specialist to join our team at the Metropolitan Water Reclamation District of Greater Chicago. As a Technical Support Professional, you will be responsible for providing exceptional support to our customers, troubleshooting technical issues, and escalating complex problems to higher-level technical support...

  • Audio/Visual Commissioning Technician

    3 weeks ago

    chicago, United States A-V Services, Inc. Full time

    A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks an Audio/Visual Commissioning Technician. Audio/Visual Commissioning Technician will be responsible for commissioning, delivery, and execution of new multimedia deployments.The position requires a deep level of...

  • Audio/Visual Commissioning Technician

    3 weeks ago

    Chicago, United States A-V Services, Inc. Full time

    A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks an Audio/Visual Commissioning Technician. Audio/Visual Commissioning Technician will be responsible for commissioning, delivery, and execution of new multimedia deployments.The position requires a deep level of...

  • Luxury Residential Concierge

    6 months ago

    Chicago, United States Titan Security Group Full time

    Overview Do you like helping people and want a job where you can make a positive impact? Come to Titan Security Group, one of the fastest-growing privately-held security services providers in the Chicagoland area. We’re small enough that you won’t feel like a “number”, but big enough that we can provide security and hospitality services at...

  • A/V Administrator

    7 months ago

    Chicago, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    General Statement Under general supervision, analyzes the network audio and video infrastructure needs of the District and recommends corrections or improvements; and oversees or provides technical audio-visual, multi-media, video and related technology support services for business meetings, conferences, training sessions or other live or recorded...

  • Safety Manager

    1 month ago

    chicago, United States V&V Supremo Foods Inc Full time

    Position Title: Safety Manager Department: Operations Location: Chicago based, supporting all Chicago and Wisconsin facilities. FLSA: Exempt This position is responsible for the design, management, and implementation of V&V’s comprehensive Health and Safety programs and provides direction to all levels of the Company regarding appropriate...

  • Safety Manager

    2 months ago

    chicago, United States V&V Supremo Foods Inc Full time

    Position Title: Safety Manager Department: Operations Location: Chicago based, supporting all Chicago and Wisconsin facilities. FLSA: Exempt This position is responsible for the design, management, and implementation of V&V’s comprehensive Health and Safety programs and provides direction to all levels of the Company regarding appropriate...

  • Safety Manager

    2 months ago

    Chicago, United States V&V Supremo Foods Inc Full time

    Position Title: Safety Manager Department: Operations Location: Chicago based, supporting all Chicago and Wisconsin facilities. FLSA: Exempt This position is responsible for the design, management, and implementation of V&V’s comprehensive Health and Safety programs and provides direction to all levels of the Company regarding appropriate...

  • Service Desk Lead

    4 weeks ago

    Chicago, United States Euromonitor Full time

    We are seeking a Service Desk Lead to drive the delivery of support services and manage the day-to-day activities of our Service Desk team. This role involves ensuring exceptional customer service, timely resolution of incidents and service requests, and the professional development of Service Desk Analysts. Key Responsibilities: Maintain the Asset Register...

  • Help Desk

    1 month ago

    chicago, United States Connect Search, LLC Full time

    Help DeskShift: 8am-6pm CST Monday thru Friday(Some weekend rotational help)RemotePay: $20-22/hrTerm: 6+ month contract -(possible contract to hire at any point)Job Description:3 years experience-ServiceNow and Office 365This position is responsible for providing basic desk side technical support (including answering user PC and software questions and...

  • Help Desk

    1 month ago

    Chicago, United States Connect Search, LLC Full time

    Help DeskShift: 8am-6pm CST Monday thru Friday(Some weekend rotational help)RemotePay: $20-22/hrTerm: 6+ month contract -(possible contract to hire at any point)Job Description:3 years experience-ServiceNow and Office 365This position is responsible for providing basic desk side technical support (including answering user PC and software questions and...