Technology Support Services Analyst

1 month ago


Chicago, Illinois, United States Prairie State College Full time
Job Summary

The Technology Support Services Analyst will provide technical support and maintenance for Prairie State College's technology infrastructure, including hardware and software systems. This role will require strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Maintain a high level of confidentiality and work independently to troubleshoot and resolve technical issues.
  • Configure and analyze technology hardware and software to identify and resolve problems.
  • Provide hardware and software support to end-users, including maintenance and troubleshooting of technology equipment.
  • Assist with the maintenance and documentation of technology inventory and backup systems.
  • Investigate and recommend technology hardware and software solutions based on end-user needs and requirements.
  • Communicate with vendors and ensure consistency with policy and practices.
  • Provide support for peripheral equipment and off-campus sites as needed.
  • Apply logic and critical thinking to initiate, monitor, and interpret computer production.
  • Stay up-to-date with industry trends and latest software updates to maintain secure operation and optimal performance levels.
  • Provide support through the Service Center/Help Desk for both first-level and complex network/computer/technology issues.
  • Develop and maintain a working knowledge of the College's production systems, hardware, software, and applications.
  • Maintain thorough knowledge and document problems using the Problem Management online system.
  • Develop and maintain technology support documentation and provide end-user training.
  • Establish and maintain professional working relationships with user community, students, faculty, vendors, co-workers, and administration.
  • Serve as lead worker to entry-level staff and/or department student/part-time interns or assistants.
  • Perform other duties as assigned to enhance the technical effectiveness of the department or College.
Requirements
  • Associate degree or equivalent college coursework (60 hours) with one-year work experience with currently supported Windows and Macintosh operating systems and microcomputer hardware in a network environment.
  • High School diploma and 3 years of job-related experience, including one-year work experience with currently supported Windows and Macintosh operating systems and microcomputer hardware in a network environment.
  • Demonstrated knowledge of computer applications, Windows software, hardware, and networked environments.
  • Strong working knowledge of word processing and spreadsheet software.
  • Demonstrated ability to work independently after initial instructions with high degree of accuracy.
  • Ability to communicate effectively both orally and in writing.
Preferred Qualifications
  • Bachelor's degree or degree candidate in information systems or computer science.
  • A+ certification.
  • Network+ certification.
  • Other computer certifications.


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