IT Support Technician

5 months ago


Chicago, United States ArrowCore Group Full time
Title: IT Support Technician - End User Support
Location: Bollingbrook, IL
Duration: 12+ Mos Contract

SUMMARY:

Our direct client is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast With more that 1500 stores nationwide, they are the only one to provide our guests prestige, mass and salon products and services under one roof

As an IT Support Technician - you will play a critical role in providing excellent and timely support to corporate employees and executives.

RESPONSIBILITIES:
  • Primary duty is to provide an excellent customer experience, the support should be immediate and precise on all technical issues related to Laptops Desktops, Mobile Devices and conference rooms.
  • Provides support for software, hardware and networking support for desktops, laptops and mobile devices.
  • Installs software on computers.
  • Install or replaces computer hardware and peripherals (i.e. computers, mobile devices and printers).
  • Performs initial troubleshooting on computer-related equipment; arranges for additional support as needed.
  • Conducts routine maintenance on computers and peripherals.
  • Participates in the planning and implementation of computer upgrades, enhancements and expansions.
  • Provides support by identifying, investigating and researching customer questions and problems.
  • Repairs hardware or coordinates the repair of hardware devices.
  • Provide training and follow-up as appropriate.
  • Logs activities within ticketing system for tracking.
  • Schedules and provides training sessions as appropriate to meet customer needs.
  • Maintains inventory of computer related hardware and software.
  • Work collaboratively with department technical liaisons to resolve customer issues.
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensure that up-to-date support and troubleshooting information is available for customers to reference.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Performs other duties as assigned.

QUALIFICATIONS:
  • Bachelor's degree in computer science or applicable work experience
  • 3+ years of IT support experience
  • Proven track record working in an enterprise-level technical support role providing various hardware/software troubleshooting a plus.
  • Extensive knowledge of Mac OS, Windows 10; Microsoft Office including Project and Visio.
  • Experience at walk-up bar or Executive Support a plus.
  • Experience with endpoint management software platforms, desktop provisioning technologies like SCCM, PXE, and JAMF.
  • Experience with Active Directory (group access, passwork resets)
  • Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations.
  • Self-starter able to work with minimal direction who displays initiative and a bias toward action.
  • Customer-centric attitude to support and instruct customers to provide efficient resolution of complex problems.
  • ble to quickly assess situations and adapt to dynamic priorities.
  • High availability, business-hours availability and support required
  • bility to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion.


  • Chicago, United States Cogliano IT Staffing Full time

    Onsite Desktop Support Technician needed ASAP for a 6+ month contract position in Chicago, IL! Work Hours: Thursday to Sunday - 7am to 5:30pm


  • Chicago, United States McGuireWoods Full time

    Overview:McGuireWoods LLP has an exciting opportunity for an OST/Desktop Support Technician in our Chicago, IL. location. The On-Site Support Technician is primarily responsible for assisting firm personnel in the use of PC hardware and software. Working with the other areas in Information Technology, the On-Site Support Technician will work to ensure that...

  • AV Support Technician

    3 weeks ago


    Chicago, United States BCforward Full time

    AV Support Technician BCforward is currently seeking a highly motivated AV Support Technician for an opportunity in IL.Position Title: AV Support TechnicianLocation: Chicago ILExpected Duration: 6+ Months Anticipated Start Date: - ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start...

  • AV Support Technician

    3 weeks ago


    Chicago, United States BCforward Full time

    AV Support Technician BCforward is currently seeking a highly motivated AV Support Technician for an opportunity in IL.Position Title: AV Support TechnicianLocation: Chicago ILExpected Duration: 6+ Months Anticipated Start Date: - ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start...


  • Chicago, United States Middleground It Full time

    We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are...


  • Chicago, United States RL Canning Full time

    Desktop Support Technician Onsite Role – Chicago, IL **We are not offering visa sponsorship or C2C for this position due to resource requirements Who We Are RL Canning is a global IT managed service and consultancy dedicated to working alongside our customers to enhance the digital workplace with a clear focus on value by maximizing...

  • IT Support Technician

    2 months ago


    Chicago, United States KDM Engineering Full time

    Contribute your expertise, skills, and experience as an IT Support Technician by joining our KDM Engineering team. KDM is a growing, award-winning, minority- and woman-owned professional engineering firm focusing on electric, gas, site civil, and telecommunications engineering designs and support services. We're seeking an IT Support Technician with 4-5...


  • Chicago, United States The LaSalle Group Full time

    LaSalle Network is working with, an in-home nursing care organization, who is in need of a Level 2 Support Technician. This individual will perform contract, performance, relationship and risk management with IT vendors. If you are looking for a new opportunity to learn and grow professionally then this position is for you! Level 2 Support Technician...

  • PC Technician

    2 weeks ago


    Chicago, United States Diverse Lynx Full time

    Desktop Support PC Technician Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding...

  • IT Support Specialist

    1 month ago


    Chicago, Illinois, United States Middleground Full time

    Job Opportunity at MiddlegroundWe are seeking a motivated and detail-oriented individual to join our team as an Entry-Level IT Technician. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and...

  • Behavior Technician

    2 weeks ago


    Chicago, United States Rise Up For Autism, LLC Full time

    Are you passionate about making a difference in the lives of individuals with autism? Do you want to be part of a team that is dedicated to helping children and their families thrive? If so, then applying for the Behavior Technician/Registered Behavior Technician position at RISE UP FOR AUTISM is an exciting opportunity for you! As a Behavior Technician, you...


  • Chicago, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Field Technical Support in Chicago, IL!Position Title: Field Technical SupportLocation: Chicago, ILAnticipated Start Date: 10/28/2024Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected...


  • Chicago, Illinois, United States destinationone Consulting Full time

    Job SummaryDestinationone Consulting is seeking a skilled Behavioral Health Technician to join our team. As a Behavioral Health Technician, you will play a vital role in providing support and implementing treatment plans for patients with mental health issues.Key ResponsibilitiesAssist patients with daily activities and therapeutic interventions, ensuring a...


  • Chicago, Illinois, United States University of Illinois Chicago Full time

    Job SummaryWe are seeking a dedicated Nursing Technician to join our team at the University of Illinois Chicago. As a Nursing Technician, you will play a vital role in delivering patient care and supporting our healthcare team.Key ResponsibilitiesProvide Patient Care: Assist with patient admission, transfer, or discharge as assigned, and support patients by...


  • Chicago, United States This is an IT support group Full time

    Join our Commercial Banking business offers the opportunity to serve a diverse client base, providing dedicated service to corporations, municipalities, and not-for-profit organizations. With us, you can grow your career, develop your skills, and make a significant impact in the financial industry.As a Government, Healthcare Attorney - Vice President,...

  • Dietetic Technician

    1 month ago


    Chicago, United States destinationone Consulting Full time

    destinationone Consulting specializes in recruitment across diverse sectors including Healthcare Health Tech Government Municipalities NonProfits Legal Public Accounting Food and more. We are proactively building a data bank for opportunities in these fields. By applying you ensure our recruiters can quickly match you with suitable roles when they...


  • Chicago, United States This is an IT support group Full time

    Summary:White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an...


  • Chicago, United States BravoTECH Full time

    ResponsibilitiesNeed someone in range of 2-3 years.Technical SupportParticipate as a member of the IT technical team to analyze functional or service requirements.Implement end-user or enterprise infrastructure services under guidance from senior engineers.Operate and administer infrastructure or software platforms of moderate complexity.Issue...


  • chicago, United States BravoTECH Full time

    ResponsibilitiesNeed someone in range of 2-3 years.Technical SupportParticipate as a member of the IT technical team to analyze functional or service requirements.Implement end-user or enterprise infrastructure services under guidance from senior engineers.Operate and administer infrastructure or software platforms of moderate complexity.Issue...


  • chicago, United States Cynet Health Full time

    **Job Title:** Monitor Technician **Job Specialty:** Cardiography / EKG **Job Duration:** 13 weeks **Shift:** Night Shift, 3x12-Hour (19:00 - 07:30) **Guaranteed Hours:** **Experience:** One (1) year of experience as a Cardiographic Technician or EKG Technician **License:** **Certifications:** Registered/Active Certification as a Cardiographic...