Business Unit Manager

6 days ago

alpharetta, United States Phase Family Center Full time

Business Unit Manager

 

Company Overview

 

Phase Partners is an Atlanta-based, for-profit company committed to helping churches have greater impact in their communities by adopting multi-use strategies that enhance the effectiveness and use of their spaces. Phase is proud to have developed a suite of financial, educational, operational and coaching tools along with a managed services partnership or Franchise Agreement to help churches activate this space and positively impact their community. With Phase as their partner, churches can convert their underutilized buildings into preschools, event spaces and co-working areas and once again become a sustainably thriving facility at the center of their community. For us, good stewardship means more than just preserving resources—it’s about utilizing them to create meaningful, lasting impact.


The Role


The Phase Family Center Business Unit Manager is responsible for overseeing the operations and performance of multiple preschool learning centers within a designated region. This role ensures that each center adheres to franchise standards, maintains high-quality child care, meets financial targets, and delivers excellent customer satisfaction. The Business Unit Manager provides strategic leadership, supports financial management, and enforces quality control measures. Additionally, the Business Unit Manager is tasked with staff development, marketing efforts, and building strong community and church partnerships. The position focuses on driving center growth through operational efficiency and leadership, ensuring alignment with the organization's overall vision, mission and objectives.


Key Responsibilities:

 

1.  Leadership and Operational Support:

  • Serve as the primary liaison between the Franchisee Business Administrator and Preschool Center Directors to ensure alignment on performance goals.
  • Provide guidance and best practices for day-to-day operational management, including financial performance, staffing, and quality control.
  • Lead regular performance reviews and strategy sessions with center leadership to address challenges and opportunities.


2. Financial Management:

  • Oversee financial performance of centers, including managing expenses to 65%-70% of revenue.
  • Utilize budgeting tools and financial reports to track key metrics such as gross revenue, labor costs, and enrollment figures.
  • Work closely with center teams to achieve financial targets, ensuring efficient allocation of resources.


3. Quality Control and Compliance:

  • Conduct semi-monthly Quality Control (QC) visits to centers, ensuring compliance with brand standards and regulatory requirements.
  • Ensure centers maintain a Secret Shopper score and Quality Control Inspection score of 95% or higher.
  • Train center staff on operational best practices to enhance quality, safety, and customer service.


4. Customer Satisfaction and Reputation Management:

  • Implement Phase Family Center standards for all customer-facing activities, ensuring a superior parent and child experience.
  • Maintain and enhance the online reputation of centers, with a goal of maintaining a Facebook and Google rating of 4.8 or higher.
  • Address any customer service issues and provide guidance on improving parent-teacher engagement and communication.


5. Enrollment and Marketing:

  • Support Phase Family Center corporate marketing staff in meeting enrollment targets by providing training on effective lead management, tours, and enrollment systems.
  • Monitor key enrollment metrics (e.g., conversion rates from tours to enrollments) and train center teams on techniques to improve performance.
  • Ensure centers adhere to marketing and advertising guidelines, including a local ad spend of 3% on a rolling 3-month basis.


6. Staff Training and Development:

  • Deliver monthly training sessions to local preschool center teams on various topics, such as customer service, compliance, and enrollment best practices.
  • Provide ad hoc coaching and training based on center performance or operational challenges.
  • Develop a talent pipeline and work with center leadership on staff recruitment, retention, and professional development strategies.


7. Community and Family Engagement:

  • Ensure centers execute community engagement activities and family engagement programs in accordance with brand standards.
  • Train center staff on how to effectively engage with their local communities and foster partnerships with local organizations.
  • Lead efforts to build strong relationships between centers and church partners, supporting shared events and activities.


Key Performance Indicators (KPIs):

  • Gross Revenue: Centers meet or exceed monthly revenue targets based on projections.
  • Expense Management: Centers maintain operating expenses between 65%-70% of revenue.
  • Enrollment: Centers achieve a target of 87% licensed capacity on a 6-month rolling average.
  • Customer Satisfaction: Centers maintain a minimum online rating of 4.8 on Facebook and Google.
  • Quality Control: Secret Shopper and QC Inspection scores are 95% or higher.
  • Marketing & Engagement: Centers meet or exceed local ad spend and engagement event requirements.


Qualifications:

  • Proven experience in managing multi-unit operations, preferably in childcare, education, or franchise environments.
  • Strong financial acumen with experience in budget management, performance analysis, and reporting.
  • Ideally, candidate will have experience in local unit operations and P&L responsibility. The ideal candidate having run a small service business.
  • Demonstrated leadership skills with the ability to train, coach, and develop teams.
  • Excellent communication skills, with a focus on customer service and community relations.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.


Training Path:

 

Key training topics for this role include:


  • Branding & Collateral: Understanding of Phase mission, vision, and values.
  • Financial Management: Use of budgeting tools and expense management.
  • Customer Service: Best practices in customer-facing activities.
  • Community Engagement & Family Programs: Execution of engagement programs and events.
  • Quality Control: Maintaining operational standards and compliance.


Compensation:

 

  • Base Salary: $90,000 per year, with Bonus target to $120,000


  • Bonus Structure: Performance-based bonuses tied to achieving KPIs, including financial performance, enrollment targets, and quality control metrics. Annual bonus potential up to 30% of base salary.


  • Benefits:
  • Comprehensive health, dental, and vision insurance
  • Paid time off, including vacation and sick leave
  • Professional development and training opportunities
  • Company-sponsored community engagement and family events
  • Flexible work schedule with occasional remote work options


Join PHASE Partners and be a part of an innovative team that is transforming the way faith-based communities approach new business models. Apply today and help us drive success to new heights


  • Business Unit Manager

    1 week ago

    Alpharetta, United States Phase Family Center Full time

    Business Unit Manager Company Overview Phase Partners is an Atlanta-based, for-profit company committed to helping churches have greater impact in their communities by adopting multi-use strategies that enhance the effectiveness and use of their spaces. Phase is proud to have developed a suite of financial, educational, operational and coaching tools along...

  • Tax Manager/Senior Manager

    1 week ago

    Alpharetta, United States Management Business Solutions Full time

    Job Title: Tax Manager/Senior ManagerManagement Business Solutions is seeking a highly skilled Tax Manager/Senior Manager to join our team. As a key member of our tax department, you will be responsible for providing technical expertise and leadership in tax planning, compliance, and advisory services.Key Responsibilities:Develop and implement tax strategies...

  • IT Business Process Optimization Manager

    1 month ago

    Alpharetta, United States Mativ Full time

    Position Title: IT Business Process Optimization ManagerLocation: HybridOverview:As an IT Business Process Optimization Manager, you will be instrumental in harmonizing technological solutions with our organizational goals. Your role will involve fostering a collaborative environment to inspire innovative solutions. You will work closely with...

  • IT Business Process Optimization Manager

    1 month ago

    Alpharetta, United States Mativ Full time

    Position OverviewTitle: IT Business Process Optimization ManagerLocation: HybridRole SummaryAs the IT Business Process Optimization Manager, you will be instrumental in ensuring that technology initiatives align seamlessly with our strategic business goals. Your role will involve fostering collaboration across various departments to facilitate the effective...

  • Business Development Manager- Construction

    2 weeks ago

    Alpharetta, United States Gpac Full time

    Job Title: Business Development Manager - Commercial General Contractor Salary Range: Competitive base + commissionAbout the Company: Our client is a well-established Commercial General Contractor with a strong reputation for delivering high-quality projects across various sectors. As they continue to grow, they are looking for a motivated Business...

  • IT Project Manager

    2 weeks ago

    Alpharetta, United States Next Level Business Services, Inc. Full time

    Job SummaryWe are seeking a highly skilled IT Project Manager to join our team at Next Level Business Services, Inc. The successful candidate will be responsible for leading IT projects from initiation to delivery, ensuring they are completed on time, within budget, and to the required quality standards.Key ResponsibilitiesManage IT projects from initiation...

  • Business Operations Manager

    2 weeks ago

    Alpharetta, United States ShiftCode Analytics Full time

    Job DescriptionWe are seeking a seasoned Program Manager with a strong background in financial services and banking to join our team at ShiftCode Analytics.The ideal candidate will have a minimum of five years of experience in program and project management, with a proven track record of coordinating cross-functional teams in a matrixed environment.Key...

  • Manager- Business Development

    7 days ago

    Alpharetta, United States FirstEnroll, LLC Full time

    Job Title: Business Development Manager Position Overview: The Business Development Manager is responsible for identifying and developing new business opportunities, building, and maintaining strong client relationships, and driving revenue growth. This role requires a strategic thinker with a passion for sales and a proven track record in business...

  • Business Development Manager

    4 weeks ago

    Alpharetta, Georgia, United States Stellar Innovations Full time

    About Stellar InnovationsWe are a dynamic and innovative company specializing in cutting-edge IT solutions for the food delivery sector. As a market leader in e-commerce shop systems, we collaborate with major players like Google to drive innovation and growth.Job SummaryWe are seeking a highly motivated and results-driven Sales Manager to join our young and...

  • Business Development Manager

    2 weeks ago

    alpharetta, United States FIRST ENROLL, LLC Full time

    Position Title: Business Development ManagerLocation: FloridaReports To: VP of Agent ServicesPosition Type: Full-timePosition Overview: The Business Development Manager is responsible for identifying and developing new business opportunities, building, and maintaining strong client relationships, and driving revenue growth. This role requires a strategic...

  • Business Development Manager

    2 weeks ago

    Alpharetta, United States Sure Power Consulting Full time

    Business Development Manager Job DescriptionThe Business Development Manager (BDM) is often the first point of contact a potential client will have when seeking information about the consulting services Sure Power provides. BDM’s are responsible for building strong relationships with clients, consultants, and industry professionals. BDM’s achieve...

  • Business Development Manager

    2 weeks ago

    Alpharetta, United States Sure Power Consulting Full time

    Business Development Manager Job DescriptionThe Business Development Manager (BDM) is often the first point of contact a potential client will have when seeking information about the consulting services Sure Power provides. BDM’s are responsible for building strong relationships with clients, consultants, and industry professionals. BDM’s achieve...

  • Business Development Manager

    2 weeks ago

    alpharetta, United States Sure Power Consulting Full time

    Business Development Manager Job DescriptionThe Business Development Manager (BDM) is often the first point of contact a potential client will have when seeking information about the consulting services Sure Power provides. BDM’s are responsible for building strong relationships with clients, consultants, and industry professionals. BDM’s achieve...

  • Business Office Manager

    2 weeks ago

    Alpharetta, United States United Surgical Partners Full time

    Full-Time: Business Office Manager Join Saint Thomas Hospital for Specialty Surgery's outstanding team! As a leader in spinal and joint replacement surgery, we are proud of what we’ve achieved, and we believe that it’s our employees who have made that success possible. We strive to take good care of our employees, and we are always looking for...

  • IT Project Manager

    2 weeks ago

    Alpharetta, United States Next Level Business Services, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Project Manager to join our team at Next Level Business Services, Inc. The successful candidate will be responsible for managing IT projects from initiation to delivery, ensuring they are completed on time, within budget, and to the required quality standards.Key ResponsibilitiesManage IT projects...

  • Global Carrier Managed Service Business Development Manager

    4 weeks ago

    Alpharetta, United States Ciena Communications, Inc. Full time

    About the RoleCiena Communications, Inc. is committed to fostering a culture that prioritizes individual growth, well-being, and belonging. As a Global Carrier Managed Service Business Development Manager, you will be part of a matrix team responsible for partnering with Service Providers and Network Operators worldwide to drive long-term growth.Key...

  • Business Development Manager

    3 weeks ago

    Alpharetta, Georgia, United States GLORY Full time

    Lead the Way with GloryAt Glory, we're seeking a seasoned professional to spearhead our client relationships and drive business growth. As a key member of our team, you'll be responsible for developing and executing strategies to expand our existing client base while identifying new business opportunities.Key Responsibilities:Service and grow our existing...

  • Business Development Director

    3 weeks ago

    Alpharetta, United States Arch Capital Group Ltd. Full time

    Unlock Your Potential with Arch Capital Group Ltd.We're seeking a talented Business Development Director to join our team at Arch Capital Group Ltd. As a key member of our organization, you'll play a crucial role in driving growth and success in the wholesale distribution sector.Key Responsibilities:Business Development: Own regional business development...

  • Business Safety Manager

    6 days ago

    Alpharetta, United States The Clorox Company Full time

    About the RoleWe are seeking a highly skilled and experienced Safety Leader to join our team as a Business Safety Manager - Cleaning Operations. This role will be responsible for ensuring the health, safety, and environmental well-being of our employees and the communities we serve.Key ResponsibilitiesLead and develop a team of HSE Supervisors to ensure...

  • Business Pricing and Contracting Manager

    1 month ago

    Alpharetta, United States Abbott Full time

    About AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160...