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Housing Resources Coordinator

4 months ago

St Charles, United States Fleetcor Full time
What We Need

The Housing Resources Coordinator contributes to the success of the Relocation Department by building and developing relationships with corporate housing providers, property management companies, and landlords to increase efficiencies and profitability of 3rd party housing placements.

Key Responsibilities:

  • Assisting in developing and maintaining a database of nationwide corporate housing providers, focusing on cohesiveness with information needed to ensure efficient and effective use.
  • Expediting new requests to corporate vendors and submit options if available.
  • Working directly with accounting to ensure proper rates and rebates are captured.
  • Introducing and negotiating incentive plans with key vendors and Property Management companies nationwide.
  • Identifying deficiencies in market areas needed for the Relocation Department and source out new options for providers within each market - corporate and non-corporate.
  • Implementing processes, procedure guidelines and good business practices within the corporate housing placement process.
  • Building relationships with key management companies to improve understanding and acceptance of ALE Solutions in a 3rd party role.
  • Managing work tasks to ensure productivity and growth of the database.
  • Analyzing and resolving quality and customer service problems with stakeholders; identifying trends and working toward process improvement.
  • Interfacing with both internal and external customers to present formal strategies around overall operation efficiency process changes and work with them through implementation.
  • Working closely with Ops managers and Hotel & Housing Director to explore better technology or improve existing technology leading to stronger operational efficiencies for the Relocation Department
  • Regularly monitoring housing related websites and industry news related to our core business.
  • Attending annual CHPA or other industry events deemed beneficial to the growth and development of the vendor network.
  • Organizing local tours for employees to view corporate set-ups, as allowed.
  • Promoting ALE Solutions, Inc. and develop relationships within the corporate housing industry and with housing providers.
  • Providing accurate reporting to direct supervisor of the programs' development and progress.
  • Other duties as assigned to assist with the success of the Relocation Department and ALE Solutions.
Job Skills:
  • At least 3 years' customer service, housing, or insurance industry experience
  • College degree preferred
  • Proficient in Microsoft Office products
  • Excellent written and verbal skills to communicate clearly, concisely, and confidently
  • Shows understanding of basic profitability principles and processes for improvement
  • Exhibits strong customer service and sales
  • Takes initiative
#LI-KW2 #LI-Hybrid

About the Company:

FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
  • $2.8B Annual Revenue
  • 800,000 Directly Served Business Clients
  • 9,700+ Employees
(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:
  • Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
  • Forbes World's Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row
  • Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
  • S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks
Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:
  • Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
  • Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
  • "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
  • Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.


Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:
  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person's unique perspectives and individual contributions.
Embracing diversity enables our people to "make the difference" at FLEETCOR.

Our Values

FLEETCOR's culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:
  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together
These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide "a better way to pay."

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details
  • Job Family Service
  • Pay Type Hourly
  • Employment Indicator Employee


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