Manager, CRM

2 weeks ago

Fairfield, United States KYOCERA Document Solutions Inc Full time
Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2021. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As a CRM & Sales Methodology Manager, you are responsible for defining and implementing Sales Methodologies and Tools that support Kyocera’s go-to-market strategy. The CRM & Sales Methodology Manager will own Kyocera Documents Solution’s CRM application, HubSpot, and will make sure the sales processes are properly embedded into the platform so sales reps can perform their activities in the field.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

+       Implement a new CRM (HubSpot) in the organization for the Wholesale Channel Sales team with the support of the Business Transformation team and the Marketing Division.

+       Maintain the CRM system including updates, enhancements, building reports, managing dashboards and workflows.

+       Monitor end-user usage of the CRM system and build programs to promote usage and system adoption.

+       Build training programs and conduct trainings with Sales Teams. Educating and supporting sales teams to advance deals and manage a healthy pipeline.

+       Map and analyze Kyocera’s current sales process in the different regions in order to adapt our KSE (Kyocera Sales Excellence) Methodology to that. KSE is a proprietary methodology developed to sell Office Equipment via Direct Sales or Channel Sales.

+       Develop a long-term program to implement Kyocera’s Sales Methodology in the US and embed it into our CRM.

+       Leverage experience gained with deployment of HubSpot for Wholesale Channel to evaluate and advise on expansion of tool into Direct Channel sales organization. Prepare assessment of feature capabilities and work with IT and Business Transformation to prepare business case justification for expansion.

+       Work with the Demand Generation Manager to implement marketing campaigns that can be tracked end-to-end withing the CRM platform.

Qualifications

Required:

+       You ideally have a degree in a business or marketing-related field, providing the relevant business, communication know-how and strategic-thinking.

+       Your employment history (at least 3 years) must include past experience in sales methodologies and ability to work well in an intercultural company.

+       Experience in analyzing data and driving intelligent conclusions to recommend next actions.

+       Experience in sales enablement or supporting sales objectives with marketing content.

+       Strong familiarity with HubSpot CRM technology.

+       Experience with and migration and/or implementation of CRM tools is desired.

+       Experience in working with IT functions and their corresponding governance and financial processes, and in driving continuous improvements. Technical knowledge is an asset.

+       Experience in advising senior management on strategic topics, e.g., sales performance KPIs.

Preferred:

+       You have worked in B2B markets, although exposure to B2C markets is a plus.

+       Preferred industries include technology industries, including materials, life sciences, and IT.

+       Experience with the setting up & driving usage of state-of-the-art CRM reports & dashboards.

+       Experience with content-driven online demand generation (B2B markets) would be a plus.

+       Experience with driving organizational change & transformation initiatives would be a plus.

+       Experience preparing business cases to support investments in marketing tools.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

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