Call Center Customer Service Representative

7 days ago

Columbia, United States Kelly Full time
Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Call Center Customer Service Representative to work onsite at a premier client in Columbia, SC. We’re here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We’ll help you get where you want to be.

Salary/Pay Rate/Compensation: $13-$17 per hour

Why you should apply to be a Call Center Customer Service Representative:
  • Competitive pay rate
  • Premier client in the industry
  • Opportunity to work in a professional and supportive environment
  • Career growth and development opportunities

What’s a typical day as a Call Center Customer Service Representative? You’ll be:
  • Providing prompt, accurate, thorough, and courteous responses to all customer inquiries
  • Conducting research to resolve inquiries
  • Ensuring effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries
  • Initiating or processing adjustments and coordinating with other departments to resolve problems
  • Providing feedback to management regarding customer problems, questions, and needs
  • Maintaining accurate records on complaints and making recommendations for changes to management
  • Maintaining basic knowledge of quality work instructions and company policies
  • Assisting with process improvements and training of new employees

This job might be an outstanding fit if you:
  • Possess strong human relations and organizational skills
  • Can handle high-stress situations with good judgment
  • Can work onsite at the client location
  • Can accept $13-$17 per hour
  • Have the ability to handle confidential or sensitive information with discretion
  • Are proficient in spelling, punctuation, and grammar
  • Have the ability to learn and operate multiple computer systems effectively and efficiently
  • Have a high school diploma or equivalent
  • Have at least 2 years of call center experience and/or 1 year of claims processing experience or a Bachelor's Degree in lieu of work experience

What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Call Center Customer Service Representative today
#GRACE
#CB
#P1
 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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