Call Center Representative
2 weeks ago
Full vaccination against COVID-19 is required for this position.
Responsibilities:
- Represents the Bank to clients in a courteous, professional manner, and provides prompt, efficient, and accurate service by phone, mail, and/or e-mail/secure message.
- Answers questions and solves routine problems for clients concerning all services provided by the Bank by listening to problems, researching and collecting data, securing answers, and reporting results to the client in a timely manner.
- Facilitates opening and services all deposit accounts products identifying needs and making recommendations that meet the client's and the bank's financial goals.
- Acts as point of contact for digital services users including PC, web, mobile, and telephone banking products. Maintains knowledge on setup and use of these products.
- Troubleshoots connectivity problems as well as service problems and escalates unusual situations to appropriate team member.
- Provides client support for card inquiries that require specific research in separate systems. Troubleshoots service problems and refers unusual situations to appropriate team member or supervisor. Identifies unauthorized card activity and initiates affidavits.
- Minimum 12 months of work experience in retail banking or customer service/Contact Center required.
- Must be able to operate a personal computer, mobile device, and Contact Center Software. Knowledge of standard Microsoft Office and windows-based office software is expected.
- Must have remarkable telephone and written communication skills; attention to detail; strong organization skills; and negotiation/sales skills and/or aptitude.
-----------------------------------------------------------------
This job is In-Person.
Download the Sparks Group mobile app from Apple App Store or Google Play .
-----------------------------------------------------------------
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
This Position Requires U.S. Citizenship
This Position May Either Require COVID-19 Vaccination or Regular Testing
-
Call Center Representative
2 weeks ago
Columbia, United States Sparks Group Full timeJob Summary/Company: Sparks Group has partnered with a long-standing regional bank. Together, we are looking for customer-oriented and motivated Call Service Representatives to join their team. The Call Center Representative will be responsible for handling general servicing requests involving: deposit accounts, loan accounts, debit cards, online/mobile...
-
Call Center Representative
2 months ago
Columbia, United States US Tech Solutions, Inc. Full timeJob Title: Call Center Representative Location: Columbia SC 29229 Duration: 3+ month’s Contract Job Description: · Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to...
-
Call Center Representative
1 week ago
Columbia, United States TEKsystems Full timeRole Highlights: Industry: Call Center, Customer Service, Health Insurance Employment Type: 6-month contract-to-Direct Placement Location: Columbia, SC – Candidates must live within 30 minutes of location Role Benefits: Benefits available on the first day and frequent company events for employees. 401k matching after contract period. Attendance &...
-
Call Center Representative
2 weeks ago
West Columbia, United States TEKsystems Full timeRole Highlights: Industry: Call Center, Customer Service, Health Insurance Employment Type: 6-month contract-to-Direct Placement Location: Columbia, SC Candidates must live within 30 minutes of location Role Benefits: Benefits available on the first day and frequent company events for employees. 401k matching after contract period. Attendance & Metrics bonus...
-
Call center Representative
1 month ago
Columbia, United States US Tech Solutions, Inc. Full timeDuration: 6+ Months Job Description: • Contract to hire , onsite position only • Direct hire role • Must be local candidates please have all candidates to sign the provided addendum along with their 1st and 2nd schedule choices. • No onsite cafeteria. Does have vending machines. • Dress code is business...
-
Call center Representative
2 weeks ago
Columbia, United States US Tech Solutions Full timeDuration: 6+ Months Job Description: • Contract to hire , onsite position only • Direct hire role • Must be local candidates please have all candidates to sign the provided addendum along with their 1st and 2nd schedule choices. • No onsite cafeteria. Does have vending machines. • Dress code is business casual - no exceptions. • Will...
-
Call Center Representative
1 month ago
Columbia, United States US Tech Solutions Full timeDuration: 6+ Months Job Description:• Contract to hire,onsite position only • Direct hire role • Must be local candidates please have all candidates to sign the provided addendum along with their 1st and 2nd schedule choices. • No onsite cafeteria. Does have vending machines. • Dress code is business casual - no exceptions. • Will move to the...
-
Columbia, United States MCI Careers Full timePOSITION OVERVIEWJob Title: Licensed Life and Health Call Center Representative Job Type: Full-Time Location: South Carolina MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...
-
Call center Representative
1 month ago
West Columbia, United States US Tech Solutions Full timeDuration: 6+ Months Job Description: • Contract to hire , onsite position only • Direct hire role • Must be local candidates please have all candidates to sign the provided addendum along with their 1st and 2nd schedule choices. • No onsite cafeteria. Does have vending machines. • Dress code is business casual - no exceptions. ...
-
Call Center Representative Rep 1
1 month ago
Columbia, United States Storage Mart Full timeSales Resource Center, 215 N Stadium Blvd, Columbia, Missouri, United States of America Req #13 Date: Thursday, August 8, 2024 Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent provider of self-storage for business and domestic customers in Canada, the United States, and the U.K. On Site:...
-
Call Center Representative
3 weeks ago
Columbia, United States US Tech Solutions, Inc. Full timeDuration: 3+ Months (Contract only) Responsibilities: · Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. · Ensures effective customer relations by...
-
Call Center Representative
7 days ago
Columbia, United States US Tech Solutions Full timeDuration: 3+ Months (Contract only) Responsibilities: · Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. · Ensures effective customer relations by responding...
-
Call Center Representative
3 weeks ago
Columbia, United States US Tech Solutions, Inc. Full timeDuration: 3+ Months (Contract only) Responsibilities: · Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. · Ensures effective customer...
-
Call Center Representative
2 weeks ago
Columbia, United States US Tech Solutions, Inc. Full timeDuration: 3+ Months (Contract to hire) Job Description: · Contract to hire · Manager will select candidates from resume review and candidates will be invited to complete a panel interview through MS teams. · Class start date is scheduled for Monday, October 7th. · Onsite only (must be a local candidate) ...
-
Call Center Representative
4 weeks ago
West Columbia, United States TEKsystems Full timeHYBRID AFTER TRAINING Description: Seeking a Customer/Product Support Analyst who will provide quality support with a high degree of customer satisfaction on technical and complex operational systems requests/questions in a professional and timely manner for association, bank, and external customers. Performs advanced customer service activities, leverages...
-
Call Center Rep.
1 week ago
Columbia, United States IMKO Full timeJob DescriptionJob DescriptionNot remote!!!!!!!!! One to two years of call center experience is required.Do you have a passion for customer service yet want to be away from the public? Let the phone work for you. We have call center positions in Columbia MO. If you like helping people, this is the opportunity for you!Pay: Start at $14/hr.Shift: 7am-4pm,...
-
Call Center Rep.
2 weeks ago
Columbia, United States IMKO Full timeJob DescriptionJob DescriptionNot remote!!!!!!!!!Do you have a passion for customer service yet want to be away from the public? Let the phone work for you. We have call center positions in Columbia MO. If you like helping people, this is the opportunity for you!Pay: Start at $14/hr.Shift: 7am-4pm, Monday to Friday!Each CSR will train for around 8 -12 weeks...
-
Call Center Rep.
3 months ago
Columbia, United States IMKO Full timeJob DescriptionJob DescriptionNot remote!!!!!!!!!Do you have a passion for customer service yet want to be away from the public? Let the phone work for you. We have call center positions in Columbia MO. If you like helping people, this is the opportunity for you!Pay: Start at $14/hr.Shift: 7am-4pm, Monday to Friday!Each CSR will train for around 8 -12 weeks...
-
Bilingual Call Center Representative
2 weeks ago
Columbia, United States Questpro Full time $19Job DescriptionJob DescriptionTEMP-PERM/HYBRID AFTER TRAINING- Columbia, SC$19 HR.Bilingual English/Spanish requiredResponsibilities• Supporting policyholders with insurance product information• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues• Provide detailed information about policies...
-
Call Center Representative
1 month ago
Columbia, United States US Tech Solutions Full timeDuration: 3+ Months (Contract only) Job Description: · Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Responsibilities: · Ensures effective customer relations by...