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Disaster Relief Call Center Representative

2 months ago

Columbia, South Carolina, United States Mass Markets Full time
Job Title: Disaster Relief Call Center Representative

We are seeking highly motivated and empathetic individuals to join our team as Disaster Relief Call Center Representatives. As a key member of our disaster response team, you will play a critical role in providing exceptional customer service to individuals affected by natural disasters.

Job Summary:

As a Disaster Relief Call Center Representative, you will be responsible for handling customer inquiries, resolving issues, and providing support to customers in need. You will work closely with our team to ensure that customers receive the assistance they require during this challenging time.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide empathetic and personalized support to customers affected by natural disasters
  • Work collaboratively with our team to ensure seamless customer service
  • Meet or exceed performance metrics and quality standards
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic knowledge of Microsoft Office Suite and Windows operating systems
What We Offer:

We offer a competitive compensation package, including a base salary and opportunities for advancement. Our team is dedicated to providing exceptional customer service, and we are committed to creating a positive and inclusive work environment.

About Mass Markets:

Mass Markets is a leading provider of business process outsourcing services, including customer service, technical support, and sales. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.