Director of Professional Services

3 days ago

colorado springs, United States ProofID Full time

ProofID is a leading Identity and Access Management (IAM) specialist. With a global presence, UK HQ and offices in the US, we help organizations effectively manage their digital identities. Our extensive experience with top IAM software vendors enables us to deliver unmatched value as a trusted partner for identity management programs.


At ProofID, our mission is clear - we strive to provide pain-free, secure, and seamless digital user experiences for our clients. Whether it's addressing legacy systems, compliance issues, or M&A transitions, our team has the expertise to navigate complex projects and ensure smooth implementations.


With over 100 employees worldwide, we still maintain a close-knit culture. Join us at ProofID and be part of an exciting journey towards revolutionising identity management while working alongside world-leading customers.


Summary:

The Director of Professional Services will lead and oversee the delivery of identity and access

management (IAM) solutions to clients. This role will focus on ensuring high-quality project

execution, client satisfaction, and team development while driving the overall success of the

professional services department. The Director will collaborate closely with internal stakeholders,

clients, and partners to deliver value-added IAM solutions tailored to client needs. Develop and

execute the strategic vision for the professional services department, aligning with the company’s

goals and client needs in the IAM sector.


Key Responsibilities:

• Project Management Oversight: Oversee the delivery of IAM projects, ensuring timely,

within-budget completion while maintaining a high level of quality and client satisfaction.

• Team Leadership & Development: Lead, mentor, and manage a team of IAM consultants,

project managers, and engineers to ensure peak performance, professional growth, and

alignment with company goals.

• Client Engagement & Relationship Management: Build and maintain strong relationships

with key clients. Act as the escalation point for client concerns and ensure long-term

partnerships by delivering exceptional service.

• Solution Delivery: Guide teams in implementing IAM solutions such as identity governance,

privileged access management, single sign-on, multi-factor authentication, and access

management platforms.

• Sales Support: Collaborate with the sales team during the pre-sales phase, assisting with

solution design, scoping, and proposal development.

Operational Excellence: Develop and implement standardized processes, tools, and metrics

for project execution, ensuring continuous improvement and operational efficiency.

• Risk Management: Identify, assess, and mitigate project risks while ensuring compliance with

security, regulatory, and organizational requirements.

• Budgeting & Financial Performance: Manage departmental budgets and forecasts, ensuring

financial targets are met while optimizing resource allocation and project profitability.


Minimum Qualifications:

• 8-10 years of experience in professional services, with a strong focus on IAM solutions

• At least 5 years of experience in a leadership role overseeing professional services teams

• Proven track record of delivering complex IAM projects for large enterprises or government

agencies.

• Proven ability to accurately forecast revenues and cost on monthly basis

Technical Knowledge:

• Technical expertise in IAM technologies such as Okta, SailPoint, CyberArk, Ping Identity,

ForgeRock, Microsoft Azure AD, etc.

• Familiarity with IAM standards (e.g., SAML, OAuth, OpenID Connect, LDAP)

• Knowledge of regulatory and compliance requirements (e.g., GDPR, HIPAA, SOC 2)

Leadership Skills:

• Strong leadership and team-building skills with experience leading cross-functional teams

• Ability to mentor and develop talent within the team while fostering a collaborative and

innovative work environment

Project Management:

• Deep experience with project management methodologies (Agile, Waterfall) and tools (e.g.,

JIRA, MS Project)

• Client-Focused: Strong interpersonal and communication skills with a focus on customer

satisfaction and experience in managing client relationships at an executive level.

• Experience maximizing utilization of billable employees to maximize team performance and

efficiency


Preferred Skills:

• Experience with cloud-based IAM solutions and SaaS environments

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