Current jobs related to Customer Support Specialist I - Plano - Biamp Systems

  • Customer Support Specialist

    4 days ago

    Plano, Texas, United States Domino's Pizza LLC Full time

    Customer Support SpecialistAt Domino's Pizza LLC, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our sales floor team, you will provide exceptional customer service and support to ensure a positive experience for our customers.Key Responsibilities:• Greet customers in a friendly and welcoming manner• Take...

  • Bilingual Customer Service Specialist, I

    3 weeks ago

    Plano, United States Carrington Holding Company, LLC Full time

    Job DescriptionCome join our amazing team and work a hybrid schedule!The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for...

  • Cybersecurity Support Specialist

    5 days ago

    Plano, Texas, United States Palo Alto Networks Full time

    Career OverviewPalo Alto Networks is a leading cybersecurity company that offers advanced security solutions to protect businesses from cyber threats. As a Cybersecurity Support Specialist at Palo Alto Networks, you will play a critical role in providing technical support to our valued customers. Your primary responsibility will be to address complex...

  • Customer Support Specialist

    4 days ago

    Plano, Texas, United States Circle K Full time

    **About the Role:** As a Customer Support Specialist at Circle K, you will play a critical role in ensuring that our customers receive exceptional service and support. This is an exciting opportunity for individuals who are passionate about delivering outstanding customer experiences.We are offering a salary of $50,000 - $65,000 per year, plus a...

  • Technical Support Specialist

    4 weeks ago

    Plano, United States OpenGov Full time

    Job DescriptionOpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we're transforming communities so they can thrive! Imagine yourself being able to help small business owners open their doors faster,...

  • Client Support Specialist I

    2 months ago

    Plano, United States ServiceTitan Full time

    Who We Are: We're Aspire and FieldRoutes, the leading SaaS providers for the landscaping, commercial cleaning, pest control and lawn care industries and proud members of the ServiceTitan family since 2021. Our cloud-based business management systems automate all aspects of field service operations for enterprise and small to medium-sized businesses which...

  • Customer Service Liaison Specialist

    1 week ago

    Plano, Texas, United States Toyota of Plano Full time

    About the JobAt Toyota of Plano, we are seeking an exceptional Customer Service Liaison Specialist who can deliver outstanding results in scheduling appointments, greeting customers, and acting as a liaison between clients and our skilled service team. With competitive pay up to $75,000 in 2023, this opportunity offers excellent prospects for career growth...

  • Customer Support Specialist Position

    1 week ago

    Plano, Texas, United States Boxes 4 U, Inc. Full time

    About the Role: We are seeking a talented Customer Support Specialist to join our team at Boxes 4 U, Inc. in Plano, TX.Job Summary: As a Customer Support Specialist, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely manner.Key Responsibilities:Respond to customer inquiries...

  • Customer Support Specialist

    2 weeks ago

    Plano, United States Boxes 4 U, Inc. Full time

    Customer Support Specialist About us Boxes4 U is now a proudly employee-owned company! Our employees earn dividends from their share of the profits whether they are full time or part time. Based in Plano, TX, we have been around since 1991 and offer a full line of moving, shipping and industrial supplies. In this role, you will be responsible for entering...

  • Customer Care

    2 weeks ago

    Plano, United States Staffmark Full time

    Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX. Customer Care - Product Support Specialist Top Skill Sets Required: 1. Technical Support of mobile or consumer electronics 2. MS Office proficiency Position Description The main function of a...

  • Technical Support Specialist

    4 weeks ago

    Plano, TX, United States OpenGov Full time

    OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we're transforming communities so they can thrive! Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are...

  • Cybersecurity Technical Support Specialist

    1 week ago

    Plano, Texas, United States Palo Alto Networks Full time

    Job OverviewWe are seeking a highly skilled Cybersecurity Technical Support Specialist to join our team at Palo Alto Networks. This role involves providing post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.In this position, you will work firsthand with our valued customers to...

  • Customer Support Specialist

    1 month ago

    Plano, United States OmniOn Power Full time

    We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the...

  • Customer Support Specialist

    2 months ago

    Plano, United States OmniOn Power Full time

    We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the...

  • Customer Relations Representative I

    1 month ago

    Plano, United States Raising Canes Chicken Full time

    Company Description At Raising Cane's Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our...

  • Cybersecurity Expert

    4 weeks ago

    Plano, Texas, United States Palo Alto Networks Full time

    Job OverviewWe're seeking a skilled Cybersecurity Expert - Network Support Specialist to join our team at Palo Alto Networks. This role will involve providing top-notch technical support to our valued customers, ensuring they receive the best possible experience with our products.About UsPalo Alto Networks is committed to providing innovative cybersecurity...

  • Maintenance Specialist I

    1 week ago

    Plano, Texas, United States North Texas Tollway Authority Full time

    About the JobWe are seeking a motivated and detail-oriented individual to fill the role of Maintenance Specialist I at the North Texas Tollway Authority. In this position, you will be responsible for maintaining the condition and appearance of our toll roads, including removing litter, repairing pavements, and participating in snow and ice...

  • Customer Experience Specialist

    1 week ago

    Plano, Texas, United States RAMP Marketing Full time

    At RAMP Marketing, we are seeking a highly skilled Customer Experience Specialist to join our team in Plano, TX.The estimated salary for this role is $55,000 - $65,000 per year, depending on experience.We offer a comprehensive benefits package and opportunities for growth and development.As a Customer Experience Specialist, you will be responsible for...

  • Customer Support Specialist

    1 week ago

    Plano, Texas, United States Green Frog Systems Full time

    About UsGreen Frog Systems is a pioneering global leader in the design and manufacture of modular solar lighting and energy storage systems. Our business is expanding at lightning speed, and we are looking for talented individuals to join our team.Job DescriptionThis role will involve working closely with our Regional Sales Managers to provide advice to...

  • Mortgage Support Specialist

    4 days ago

    Plano, Texas, United States PennyMac Full time

    Job Overview:PennyMac is a leading mortgage lender committed to helping millions of Americans achieve their homeownership aspirations. We're seeking a skilled Mortgage Support Specialist to join our team.About the Role:We offer a competitive salary range of $36,000 - $45,000 per year, along with comprehensive benefits and a dynamic work environment. As a...

Customer Support Specialist I

2 months ago

Plano, United States Biamp Systems Full time
The role, at a glance:
The Customer Support Specialist I is responsible for processing orders using our Enterprise Resource Planning (ERP) system, managing the order through the fulfillment process using a ticketing system and providing Biamp customers with the highest level of service possible.

How you'll contribute:
  • Respond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction
  • Handle day-to-day correspondence via email & phone
  • Utilize company ERP system to process purchase orders accurately and efficiently
  • Use company CRM system to manage work queue and verify customer product certifications before processing purchase orders
  • Answer customer inquiries via phone and email regarding lead time, the status of purchase orders, back-ordered materials, etc.
  • Review purchase orders against quotes to verify pricing before booking into the ERP system
  • Work with customers to resolve pricing issues on PO's as they occur
  • Upon completion of the training period, be able to process 100 orders per week with an accuracy greater than 90%.
You'll also assist with:
  • Work with the sales team to obtain approval on drop-ship orders and to verify discounts listed on purchase orders are valid
  • Work with the sales operations team to prioritize orders as needed when inventory is limited
  • Build rapport with new and repeat customers by providing exceptional customer service through email and phone interactions.
  • Review and execute change orders/correction requests
  • Other duties as assigned by Supervisor
A successful candidate should have:
  • Excellent written and verbal communication skill
  • Ability to collaborate with a diverse cross-functional team spread throughout the country
  • Knowledge of Microsoft Office suite (Excel, Word, Outlook, Teams)
  • Ability to prioritize, manage multiple tasks and meet daily deadlines
  • Embrace continuous improvement philosophy
  • High School Diploma/GED & 6+ months relevant experience
Work environment:
  • This is an onsite position based in Plano, TX.
  • No travel is expected for this position
What we offer:
  • Medical, Dental, and Vision
  • 3 weeks annual PTO and 9 paid holidays
  • 401(k) + matching
  • Employer-paid base life insurance, short, and long-term disability
  • Health Savings Accounts (with Biamp contribution) and Flexible Spending Accounts
  • Tuition reimbursement
  • Charitable donation matching
  • Discretionary profit-sharing
  • Referral bonuses


Who is Biamp?

We make the world's most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

Biamp connects people through extraordinary audiovisual experiences

About our company:

At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.