Mortgage Support Specialist

5 days ago


Plano, Texas, United States PennyMac Full time
Job Overview:
PennyMac is a leading mortgage lender committed to helping millions of Americans achieve their homeownership aspirations. We're seeking a skilled Mortgage Support Specialist to join our team.

About the Role:
We offer a competitive salary range of $36,000 - $45,000 per year, along with comprehensive benefits and a dynamic work environment. As a Mortgage Support Specialist, you will provide exceptional support to our customers through polite and informative phone interactions in an inbound high-volume call center environment. You will be responsible for providing account information, conducting research to resolve customer inquiries accurately, and interacting cross-departmentally to resolve customer requests.

Key Responsibilities:
  • Provide exceptional customer service through phone interactions
  • Conduct research to resolve customer inquiries accurately
  • Interact cross-departmentally to resolve customer requests

Requirements:
To succeed in this role, you must have strong communication skills, computer proficiency, and the ability to navigate multiple screens to find relevant data. You should also be able to think critically, negotiate effectively, and make decisions independently within set policies and procedures. Additionally, experience in the mortgage or financial services industry is a plus.

Benefits:
PennyMac offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, wellness programs, employee recognition programs, and onsite gyms and cafe-style dining (select locations). We are committed to fostering an equitable and inclusive environment where all employees feel valued, respected, and supported.

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