Cybersecurity Support Specialist

4 days ago


Plano, Texas, United States Palo Alto Networks Full time
Career Overview

Palo Alto Networks is a leading cybersecurity company that offers advanced security solutions to protect businesses from cyber threats. As a Cybersecurity Support Specialist at Palo Alto Networks, you will play a critical role in providing technical support to our valued customers. Your primary responsibility will be to address complex post-sales concerns and provide tailored solutions to optimize their security infrastructure.

About the Role

The ideal candidate will have a minimum of 5 years of network security experience and expertise in TCP/IP and advanced knowledge of LAN/WAN technologies. You will also need to possess excellent written and verbal communication skills and be willing to work outside of normal business hours as needed.

We offer a competitive salary of $125,000 per year, with opportunities for growth and professional development. Our team is essential to our success and mission, and we are committed to providing reasonable accommodations for all qualified individuals with a disability.

Job Description

As a Cybersecurity Support Specialist, your responsibilities will include:
  • Offering advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure.
  • Effectively communicating technical solutions to technical and executive stakeholders, fostering trust and credibility at the highest levels of our customers' organizations.
  • Providing tailored troubleshooting, configuration guidance, and best practices.
  • Taking ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system.


Benefits

We offer a comprehensive benefits package, including:
  • A starting base salary of $108,000 - $175,200 per year, depending on qualifications, experience, and work location.
  • A bonus and restricted stock units as part of our compensation package.
  • A description of our employee benefits may be found here.


Equal Opportunity Employer

Palo Alto Networks is an equal opportunity employer and celebrates diversity in our workplace. We believe that diverse teams innovate together and are committed to providing reasonable accommodations for all qualified individuals with a disability.

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