Customer Support Specialist Position

3 weeks ago


Plano, Texas, United States Boxes 4 U, Inc. Full time

About the Role: We are seeking a talented Customer Support Specialist to join our team at Boxes 4 U, Inc. in Plano, TX.

Job Summary: As a Customer Support Specialist, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and online chat
  • Create invoices for new orders and process payments
  • Serve as backup to the retail store by assisting customers and pulling orders
  • Welcome and assist customers, provide guidance and advice on products
  • Pull orders for customers, ensuring accuracy and quality
  • Utilize cash register and have knowledge of all its functions
  • Handle cash, credit cards, and checks for payments and process refunds
  • Understand payment terms for retail store and commercial customers
  • Continue to learn and stay current on product knowledge
  • Navigate the backend of company website to assist customers as needed
  • Assist with reports and accounting tasks
  • Deal with customer complaints in a polite manner and report to supervisor
  • Communicate and cooperate with co-workers, supervisors, customers, and vendors

Requirements:

  • High School Diploma or GED preferred
  • 1+ years of customer service experience
  • Basic math skills
  • Attention to detail
  • Ability to build rapport with clients
  • Excellent written and verbal communication skills
  • Ability to prioritize and multitask
  • Ability to read and follow procedures and processes
  • Ability to follow directions and manage multiple tasks
  • Must be able to regularly stand and walk, not be afraid of heights, and move up to 50 pounds
  • Must be able to pass pre-employment drug test and background check
  • Work one Saturday a month

Estimated Salary: $40,000 - $60,000 per year based on location and experience.

Benefits:

  • 401(k) matching
  • Dental insurance
  • Vision insurance
  • Health insurance
  • Paid time off
  • Parental leave


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