Bilingual Customer Service Specialist, I

3 weeks ago

Plano, United States Carrington Holding Company, LLC Full time
Job Description

Come join our amazing team and work a hybrid schedule

The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

The Customer Service Specialist I level is the entry level role in the job family and generally handles the least complex inbound calls; escalates more complex call as appropriate. The pay for this position is $20.00/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual skill set.

What you'll do:
  • Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
  • Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
  • Refer more complex or complicated calls to qualified team member.
  • Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
  • Track, follow-up and complete customer call backs to ensure inquiry resolution.
  • Collect payments whenever necessary and appropriate.
  • Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
  • Knowledge of Fair Debt Collection Practices Act preferred.
  • Knowledge of relevant and industry-specific computer software packages preferred.
  • Basic negotiation skills.
  • Ability to understand problems and to collaborate and explore alternative solutions.
  • Ability to make decisions that have moderate impact on the immediate work unit.
  • Ability to organize thoughts and ideas into understandable terminology.
  • Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

What you'll need:
  • High school diploma or equivalent work experience.
  • Customer service/call center experience preferred, but not required.
  • Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
  • Bi-Lingual (Spanish) skillset preferred.
  • Hours Monday-Friday

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:
  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

EEO/AAP Employer

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

#LI-SY1

  • Customer Service Liaison Specialist

    1 week ago

    Plano, Texas, United States Toyota of Plano Full time

    About the JobAt Toyota of Plano, we are seeking an exceptional Customer Service Liaison Specialist who can deliver outstanding results in scheduling appointments, greeting customers, and acting as a liaison between clients and our skilled service team. With competitive pay up to $75,000 in 2023, this opportunity offers excellent prospects for career growth...

  • Customer Service and Communication Specialist

    2 weeks ago

    Plano, Texas, United States Fast Staff Full time

    About the RoleWe are seeking a motivated individual to join our team as a customer service and communication specialist. This role involves providing top-notch service to clients and collaborating with colleagues.Main Duties:Daily client outreach via email and phoneEffective communication with clients and coworkersMaintaining a positive and professional...

  • Customer Support Specialist

    2 months ago

    Plano, United States OmniOn Power Full time

    We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the...

  • Customer Support Specialist

    1 month ago

    Plano, United States OmniOn Power Full time

    We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the...

  • Bilingual Quality Assurance Specialist

    1 week ago

    Plano, Texas, United States CornerStone Staffing Full time

    Job Title: Bilingual Quality Assurance SpecialistLocation: Chandler, AZ (Hybrid)Estimated Salary: $17/hourWe are seeking a Quality Assurance Specialist to join our team in Chandler, AZ. As a key member of our financial services team, you will play a vital role in ensuring top-notch customer service by reviewing call center interactions and helping the team...

  • Customer Relations Representative I

    1 month ago

    Plano, United States Raising Canes Chicken Full time

    Company Description At Raising Cane's Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our...

  • Customer Experience Specialist

    2 weeks ago

    Plano, Texas, United States RAMP Marketing Full time

    At RAMP Marketing, we are seeking a highly skilled Customer Experience Specialist to join our team in Plano, TX.The estimated salary for this role is $55,000 - $65,000 per year, depending on experience.We offer a comprehensive benefits package and opportunities for growth and development.As a Customer Experience Specialist, you will be responsible for...

  • Customer Service Specialist

    2 weeks ago

    Plano, Texas, United States Carter'sOshKosh Full time

    Carter's is looking for a Customer Service Specialist to join their team. As a Customer Service Specialist, you will be responsible for welcoming customers with a warm greeting and providing assistance with our product styles, features, and benefits.**Key Responsibilities:**Resolving customer complaints in a professional and courteous manner.Providing...

  • Retail Fraud Specialist I Bilingual English and Spanish Required

    3 weeks ago

    Plano, United States JPMorganChase Full time

    JOB DESCRIPTION At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day. As a Retail Fraud Specialist I in the Call Center team at Chase, you will focus on delivering business results by offering options and finding...

  • Retail Fraud Specialist I Bilingual English and Spanish Required

    3 weeks ago

    Plano, United States JPMorganChase Full time

    JOB DESCRIPTION At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day. As a Retail Fraud Specialist I in the Call Center team at Chase, you will focus on delivering business results by offering options and finding...

  • Internal and External Customer Service Specialist

    6 days ago

    Plano, Texas, United States OmniOn Power Full time

    Company OverviewOmniOn Power is a leading provider of end-to-end product and service solutions for electrical infrastructure protection and optimization.Job DescriptionThis role involves working closely with cross-functional teams to provide internal and external customer support, resolve issues, and ensure customer satisfaction.Key Responsibilities:Provide...

  • Appointment Scheduling Specialist

    2 weeks ago

    Plano, United States Texas Health Resources Full time

    Fast-paced, high-volume clinic is looking for top skilled Appointment Scheduling SpecialistWork location: 6300 West Parker Road, MOB 2, Suite 322, Plano, TX 75093Work hours: Full-time, 40 hours weekly, Monday thru Friday, 8:00am - 5:00pmHeart & Vascular Specialist Department Highlights:Strong teamwork and collaborationFast-paced, high volume inbound/outbound...

  • Appointment Scheduling Specialist

    2 weeks ago

    Plano, United States Texas Health Resources Full time

    Fast-paced, high-volume clinic is looking for top skilled Appointment Scheduling SpecialistWork location: 6300 West Parker Road, MOB 2, Suite 322, Plano, TX 75093Work hours: Full-time, 40 hours weekly, Monday thru Friday, 8:00am - 5:00pmHeart & Vascular Specialist Department Highlights:Strong teamwork and collaborationFast-paced, high volume inbound/outbound...

  • Customer Service Specialist

    2 weeks ago

    Plano, United States Staffmark Full time

    Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX. Customer Service Specialist Position Summary: MX PL Operation Specialist Team Lead will contribute to the team's growing need for business intelligence, strategic development, customer...

  • Customer Service Specialist

    2 months ago

    Plano, United States Fortis Payments Full time

    As a Customer Service Specialist, you will be assisting and communicating effectively on issues that may arise throughout the workday regarding a customer's account. You will be responsible for the management of different workflows including case/task management, emails, chat, telephone, and call back requests. You will also be responsible for research,...

  • Customer Service Food Specialist

    4 weeks ago

    Plano, Texas, United States California Pizza Kitchen Full time

    We're looking for a Customer Service Food Specialist to join our team at California Pizza Kitchen. In this role, you'll have the opportunity to provide exceptional service to our guests while working in a fast-paced and dynamic environment.Job OverviewAs a Customer Service Food Specialist, you'll be responsible for taking orders, managing cash and credit...

  • Bilingual Customer Service Representative

    1 month ago

    Plano, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescriptionCommunicates information and acts as a resource for clients by telephone and fax. Gathers necessary information from clients to help in providing timely and accurate laboratory results (reports).PRINCIPAL DUTIES AND RESPONSIBILITIES:• Accountable for outstanding customer service to all external and internal...

  • Customer Service Representative with Portuguese Skills

    2 weeks ago

    Plano, Texas, United States The Hire Solution Full time

    Job SummaryWe are seeking an experienced Bilingual Customer Service Representative with excellent communication skills and proficiency in English and Portuguese. As a key member of our team, you will be responsible for providing high-quality customer support, resolving issues efficiently, and exceeding customer satisfaction standards.

  • Customer Service Representative

    6 days ago

    Plano, Texas, United States JOANN Stores Full time

    Unlock Your Potential as a Fabric SpecialistJean- Ann's is an equal opportunity employer seeking a skilled and creative fabric specialist to join our dynamic team. As a fabric specialist, you will play a vital role in helping customers find the perfect fabrics for their projects, providing expert advice and guidance to ensure they achieve their desired...

  • Customer Service Rep I

    2 months ago

    Plano, United States PennyMac Financial Services, Inc. Full time

    Pennymac is looking for solution-focused, patient, and proactive listeners to join our Customer Service team. Taking care of our customers is at the core of every decision we make. Customer Service Representatives (CSRs) answer customer inquiries and Customer Service, Service, CSR, Training, Retail, Customer