Customer Experience Specialist

3 weeks ago


Plano, Texas, United States RAMP Marketing Full time

At RAMP Marketing, we are seeking a highly skilled Customer Experience Specialist to join our team in Plano, TX.

The estimated salary for this role is $55,000 - $65,000 per year, depending on experience.

We offer a comprehensive benefits package and opportunities for growth and development.

As a Customer Experience Specialist, you will be responsible for ensuring a positive customer experience outside of the restaurant, including reception phone calls.

You will receive and respond to customer communications involving general inquiries and customer recovery needs in a caring, genuine, and authentic way.

This role requires a high level of communication skills, both written and verbal, as well as excellent problem-solving abilities.

Key responsibilities include:

  • Receiving and responding to customer communications in a timely manner
  • Ensuring satisfactory resolution and completion of each communication per standards, policies, and procedures
  • Supporting the collection of data, and creation of reports, materials, and presentations to support departmental needs

Bilingual preferred. We offer a dynamic work environment with opportunities for professional growth and development.



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