Customer Experience Specialist
3 weeks ago
At RAMP Marketing, we are seeking a highly skilled Customer Experience Specialist to join our team in Plano, TX.
The estimated salary for this role is $55,000 - $65,000 per year, depending on experience.
We offer a comprehensive benefits package and opportunities for growth and development.
As a Customer Experience Specialist, you will be responsible for ensuring a positive customer experience outside of the restaurant, including reception phone calls.
You will receive and respond to customer communications involving general inquiries and customer recovery needs in a caring, genuine, and authentic way.
This role requires a high level of communication skills, both written and verbal, as well as excellent problem-solving abilities.
Key responsibilities include:
- Receiving and responding to customer communications in a timely manner
- Ensuring satisfactory resolution and completion of each communication per standards, policies, and procedures
- Supporting the collection of data, and creation of reports, materials, and presentations to support departmental needs
Bilingual preferred. We offer a dynamic work environment with opportunities for professional growth and development.
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