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Campus Recreation Member Services Program Manager

2 months ago

Houston, United States Houston Journal of Health Law & Policy Full time
Description

Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes.Job Duties
  1. Plans and develops procedures for administering a small or medium-sized department or program.
  2. Oversees program expenditures and ensures adherence to budget.
  3. Provides guidance to subordinate staff and evaluates performance.
  4. May prepare or participate in the creation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
  5. Reviews reports of budgets and activities. Prepares ad hoc reports as needed.
  6. May administer grants and grant-related related communications, scholarships and other operations.
  7. Develops, implements and maintains appropriate policies and procedures.
  8. May serve as property custodian for the department.
  9. Performs other job-related duties as assigned.


EEO/AA

Responsibilities will include but are not limited to:

• Supervi se student staff to include hiring, training, scheduling, providing feedback for evaluations , disciplinary processes and execute payroll .

• Coordinate member and guest operations, including oversight of access control, locker rental, program registration s , memberships, and point-of-sale transactions.

• Collaborate and correspond with business office staff and campus stakeholders to ensure Campus Recreation business operations are successfully maintained.

• Develop and manage the Pro Shop budget; purchase and manage inventory in accordance with university policy.

• Serve as the primary contact and respondent for member relations, concerns, and feedback. Implement a strong customer service philosophy for self and staff.

• Cultivate an inclusive, safe, and diverse environment for members and student staff; address patron comments, concerns, behavior, and conduct issues as necessary.

• Develop and administer training plans for student employees to include UH and Campus Recreation policies and procedures .

• Attend department promotional and special events, information fairs, orientations, speaking engagements, to engage the UH community with Campus Recreation .

• Assist with creating, forecasting, monitoring, and allocating the Member Service s budget ; p urchase and maint ain necessary equipment and supplies .

• Serve on internal and external committees, work groups and c ollab orate with campus partner s ; b uild relationships with key stakeholders .

• Assess, evaluate, and mitigate risk for program area through d irect supervision and managemen t; implement policies and procedures; maintain accurate records; create various reports, and contract agreements .

• E vening and weekend hours are required as needed .

Qualifications

Bachelors and No experience

Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: No experience required.