IT Program Manager

DutiesCollaborate with senior IT leaders to develop IT strategies that align with the organization’s business goals/objectives and facilitate communication between IT, mission, and business units to ensure understanding of strategic initiatives.Develop reports and presentations that communicate the progress of IT strategies and initiatives to stakeholders, including senior executive leadership.Support governance frameworks and processes to ensure effective oversight and accountability of IT initiatives.Collaborate with the Strategy Division and customers to identify potential risks associated with IT initiatives, and to develop mitigation plans to address these risks. Support the resolution of IT issues that may impact strategic initiatives.Monitor and report on key performance indicators (KPIs) and other metrics to measure the effectiveness of IT strategies and initiatives, identify areas for improvement, and provide recommendations to optimize IT strategy and project execution.Support the Deputy Chief Information Officer for Strategy to develop and refine NASA’s IT Strategy, ensuring it aligns with agency goals and objectives.Collaborate with mission customers regarding improvements and/or changes to IT processes.Provide cross-functional integration across the Strategy and Operations Divisions to ensure alignment of initiatives for efficient customer service delivery.Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.Requirements Conditions of EmploymentCurrent Federal employees must meet qualifications, time in grade, and 90 days after competitive appointment requirements by the closing date of the announcement.Financial Disclosure, Drug Testing, Bargaining Unit, and/or the Travel Requirements for this position may differ and be required based on the duty location/NASA Center requirements.Position subject to pre-employment background investigation or higher-level clearance. Investigation/Clearance may differ and be required based on the duty location/NASA Center requirements.Duty location will be determined upon selection and will be at one of the locations listed on the announcement. Selectee(s) will be required to work onsite at the duty location selected. Qualifications
Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

To qualify for GS-15, you must have one year of directly related specialized experience equivalent to the GS-14 level:

Developing and implementing strategies, including communicating with stakeholders and aligning IT initiatives with mission goals and objectives;Leading diverse teams and effectively communicating strategic objectives to support long-term mission plans for Information Technology programs and projects;Conducting business and technical analysis to understand organizational needs, identify gaps, and propose solutions.AND
IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit to review NASA's guidance on the use of AI tools during the application process.
Education
This job does not have an education qualification requirement.
Additional informationAdditional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement.
If you are a current federal employee, you must meet applicable time-in-grade requirements to be considered eligible for this position. To be eligible, you must have completed a minimum of 52 weeks in a position no more than 1 grade lower than the advertised position. (Please submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. If your eligibility for both merit promotion and/or time-in-grade cannot be determined, your application will be rated ineligible.)Note: Time-in-grade requirements also apply to applicants who have held a non-temporary, competitive service GS position in the past year.
If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must:
- Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility.
- Be well qualified for this position to receive consideration. Candidates rated in the 'Best Qualified' category are considered well-qualified. Please see 'How You Will Be Evaluated' for more information.
- Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents'
For additional information about CTAP/ICTAP eligibility, click here - https://
Qualified NASA term employees who have term conversion eligibility (Term Appointments | NASA) under the NASA Flexibility Act of 2004 will be referred and considered equally with other NASA permanent employees under internal competitive placement procedures.
Depending on position assignment, position may or may not be in a bargaining unit. To learn more about bargaining units at NASA please click here NASA Unions (Bargaining Units) | NASA. Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements listed in this vacancy announcement. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
You will be assessed on the following competencies:
IT Service Management and Delivery OperationsInformation Technology Program ManagementStrategic ThinkingCustomer ServiceInfluencing/NegotiatingOral CommunicationProblem SolvingTeamworkAttention to DetailLeadership
NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Under NASA's quality grouping process, applicants will be assessed on the position competencies and placed in one of three groups identified and defined below:
Best Qualified Group - Applicants who demonstrate a superior level of all evaluation criteria.Highly Qualified Group - Applicants who demonstrate a satisfactory level of the evaluation criteria.Qualified Group - Applicants who demonstrate the basic qualifications, with general knowledge, skills, and abilities.
Candidates eligible for ICTAP/CTAP, reemployment priority or priority consideration will be referred before other candidates, as necessary. If no such candidates apply or are eligible to be referred, the following candidates will be sent to the hiring official for employment consideration:

Best Qualified merit promotion candidates. Highly Qualified merit promotion candidates may also be referred, if additional candidates are needed.Qualified candidates eligible for consideration under Schedule A or VRA in accordance with veterans' preference rules, as applicable.Qualified candidates that are eligible for special hiring authorities or non-competitive hiring authorities.
NASA will not ask you to disclose criminal history record information during the application process or before we make a conditional/tentative offer of employment. If you apply for this position and are selected, NASA will conduct a suitability/security background investigation after you accept a tentative job offer. If you feel you are asked to disclose your criminal history before you accept a tentative offer and wish to file a complaint within 30 days, please contact: Agency-FCCJ@NASA.gov.