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Program Manager

3 months ago

Cleveland, United States Brooksource Full time

Program Manager

Location: Cleveland, OH

6-12mo Contract to Hire


We are seeking an experienced Program Manager to lead the implementation of a new Customer Relationship Management (CRM) system for our Paint and Coating manufacturing company. The Program Manager will be responsible for driving the successful delivery of the CRM implementation, ensuring alignment with strategic business objectives, and enhancing customer experience. This role requires a dynamic leader with extensive experience in program management, Agile methodologies, and cross-functional team coordination.



Key Responsibilities:

  • Strategy & Planning
  1. Develop and support the vision and strategy for the CRM implementation, ensuring it meets business needs and enhances customer experience.
  2. Partner with IT and business stakeholders to create and maintain a detailed roadmap for the CRM implementation, focusing on short-term and long-term goals.
  3. Coordinate and facilitate Agile training sessions for teams involved in the CRM implementation.
  4. Implement continuous improvement practices to mature the CRM delivery process and optimize project outcomes.
  • Acquisition & Deployment
  1. Promote and support Agile adoption across all project teams involved in the CRM implementation.
  2. Manage multiple projects, assignments, and priorities simultaneously to ensure timely delivery.
  3. Determine staffing needs and skills requirements, and allocate resources effectively to meet program demands.
  4. Proactively identify and mitigate risks associated with the CRM implementation, ensuring smooth project progression.
  5. Manage relationships with external vendors, overseeing resource assignments, performance, deliverables, timelines, budgets, and reporting.
  • Operational Management
  1. Implement and maintain governance processes, metrics, and reporting mechanisms to track the progress of the CRM implementation.
  2. Communicate project status, risks, and issues to stakeholders and leadership, ensuring transparency and alignment with business objectives.
  3. Develop and lead a high-performing team, providing direction, guidance, feedback, and coaching to foster continuous improvement and innovation.
  4. Schedule and lead project meetings with internal teams and external vendors, ensuring action items are documented and followed up on



Qualifitications:

  • 10+ years of enterprise-level IT/business experience
  • Strong understanding of CRM systems and their implementation
  • Proficient in Agile management concepts, methodologies, and tools
  • Experience with project management applications (Jira, Confluence)
  • Strong written and oral communication skills
  • Ability to prioritize and execute tasks independently in a high-pressure environment
  • Comfortable with experimentation and working with new digital technologies
  • Bachelor’s Degree in Information Technology, Business, or a related field



Join us in leading this transformative CRM implementation project, enhancing our customer engagement, and driving strategic business outcomes in the Paint and Coating manufacturing industry. If you are a dynamic leader with a passion for technology and a track record of successful program management, we encourage you to apply.



ABOUT EIGHT ELEVEN:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

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