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In-Home Care Office Manager

1 month ago

Bend, United States Senior Helpers Full time
Lead our team to success As our Office Manager, we will depend on you to coordinate general office activities and contribute to the expansion and success of our non-medical in-home care services. With a focus on operational excellence, caregiver management, and client satisfaction, you will play a vital role in maintaining our commitment to delivering high-quality care to the elderly community.

Why Work for Senior Helpers of Central Oregon?

  • Culture - We are committed to creating a rewarding work environment and truly making a difference to people's lives in Central Oregon communities.
  • Autonomy-We encourage our team members' independence and believe in our team to complete their job duties without micromanaging.
  • Task Variety-We provide an engaging workday that uses your various skill sets to avoid monotony.
Primary Responsibilities (Including, but not limited to)

Customer Service:
  • Answer and screen incoming phone calls in a pleasant, courteous manner, providing information and resolving issues.
  • Communicate effectively with clients, caregivers, and internal office staff to ensure exceptional service delivery.
  • Input client leads into home care software and create and send client welcome packets and prospect information.
  • Gather feedback from clients and caregivers to improve client service quality and enhance caregiver job satisfaction.


Office Management:
  • Ensure the smooth daily operations of the office, maintaining a professional workplace environment.
  • Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible.
  • Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation.
  • Respond promptly and effectively to scheduling conflicts and emergencies.


Human Resources and Caregiver Management:
  • Assist with caregiver recruitment.
  • Conduct caregiver on-boarding, ensuring compliance with company policies and State regulations.
  • Schedule and coordinate caregiver staff based on client assessments and care plans.
  • Assist to verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect time-sheets.
  • Assist with billing, accounts receivable and payable, and payroll functions to meet company deadlines.
  • Review time-sheets for any significant change in client status and indicate them in the caregiver notes section and properly document the information.
Qualifications
  • Management experience in home health or related program and direct healthcare service delivery (2 years preferred)
  • Ability to communicate pleasantly and effectively with callers and internal staff.
  • Experience with a variety of the field's concepts, practices, and procedures
  • Team player, excellent verbal and written communication skills, adaptable in different situations, possesses excellent client interaction skills.


About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.