Customer & Technical Support Specialist, Griz Card Center

17 hours ago

Missoula, United States University of Montana Full time

* Manage consumable supply inventory and assure timely ordering of essential supplies and materials by notifying Manager with details of order;

* Assist with and participate in conversation to develop, review, update, and edit office print materials, including forms and worksheets;

* Assist with new merchant inquiries, on-boarding, and basic troubleshooting for existing merchant terminals;

* Analyze data; perform mathematical functions like percentages, ratios, multiplication, sums; create graphs and present data in clear and easily understandable format;

* Assist with reviewing, updating, and provides feedback for marketing materials and initiatives; assists with monitoring and updating social media and social networking platforms; assists with reviewing electronic resources including grizcard.com;

* Serve as a front-line marketing representative at information tables for parents and students at orientation and special events;

* Maintain an understanding of stored value accounts, board plans, door access plans, door schedules, and event plans;

* Be assigned relevant tasks verbally or in writing, generally and specifically and is expected to seek out and use available resources and documentation, document processes and notes when provided verbally or in trainings following Griz Card employee manual protocols, conduct research, and ask questions to complete tasks;

* Share Griz Card managers duties, completing lower level duties, with Associate Director of Operation for UM Housing when manager is out of office and is expected to provide relevant management information and work closely with Associate Director of Operations in managers absence

* Demonstrated ability to learn new technologies; understands software and how software works;

* Knowledge of operating personal computers and standard office software including Excel, Outlook, Word, and Powerpoint

* Ability to operate standard office equipment: printers, copiers, fax machine, scanner, multi-line phone system

* Knowledge of professional office practices and procedures; business English, spelling, composition, and grammar, including the ability to write, edit, and layout documents in a variety of formats suitable for intended audiences

* Organizational, time management, and multi-tasking skills and ability to set priorities to meet deadlines; Remain focused while being interrupted frequently by customers, telephone, etc.

* Attention to detail skills; Ability to review and enter large volumes of data with accuracy

* Demonstrated ability to gather, analyze and summarize data

* Ability to maintain accurate records and files; maintaining strict confidentiality;

* Demonstrated ability to understand, develop, review, and follow written and/or oral instructions or multi-step procedures

* Ability to maintain effective working relationships, resolve problems, and exchange technical information with employees, students, campus departments, and the general public both orally in and in writing

* Knowledge of cash handling and balancing a cash drawer

* Customer service skills

* Demonstrated initiative to complete tasks as assigned and communicate status in a clear and timely manner

* Ability to work well both independently and in a team; contribute productively in group settings

* Maintain composure in high-stress situations

* Act responsibly, use sound judgement, and be held accountable for decisions; activities and decisions are varied in nature, requiring independent action in judgement in solving common problems

* Demonstrate emotional intelligence, including self-awareness, self-regulation, motivation, empathy, and interpersonal skills

* Demonstrated reliable, flexible, and honest behavior

* Knowledge of (Family Educational Rights and Privacy Act) FERPA federal law;

* Knowledge of University of Montana business services policies and procedures for inter-departmental charges;

* Knowledge of higher education enterprise resources management software, specifically Banner as used by University of Montana;

* Knowledge of one-card management systems and/or badging systems.

* Ability to identify and resolve day-to-day identification card system and point-of-sale system problems

* Thorough understanding of campus policies and procedures related to human resources, IT, purchasing, and accounts payable/receivable

* Demonstrated understanding of mobile and wearable technology in relation to a campus card program

* Ability to identify and resolve day-to-day identification card system and point-of-sale system problems

**Position Title:** **Customer & Technical Support Specialist** **Salary:** **$16.948/hr** *Current employees rate of pay for this position will be determined by the staff compensation plan and will minimally be this posted salary. For questions and details regarding the staff compensation plan**, email the .* - **Letter of Interest** addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as Dear Search Committee or Dear Hiring Manager is acceptable.

- **Detailed Resume** listing education and describing work experience.

- **Professional References** names and contact information for three (3) professional references.

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