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Customer Support Specialist

2 months ago

Missoula, Montana, United States University of Montana Full time
Job Title: Customer & Technical Support Specialist

Join the University of Montana team as a Customer & Technical Support Specialist in the Griz Card Center. This role is responsible for providing exceptional customer service and technical support to students, faculty, and staff.

Key Responsibilities:
  • Manage consumable supply inventory and ensure timely ordering of essential supplies and materials.
  • Assist with the development, review, and update of office print materials, including forms and worksheets.
  • Support new merchant inquiries, onboarding, and basic troubleshooting for existing merchant terminals.
  • Analyze data, perform mathematical functions, and create graphs to present data in a clear and easily understandable format.
  • Assist with reviewing, updating, and providing feedback for marketing materials and initiatives.
  • Serve as a front-line marketing representative at information tables for parents and students at orientation and special events.
  • Maintain an understanding of stored value accounts, board plans, door access plans, door schedules, and event plans.
  • Be assigned relevant tasks verbally or in writing and seek out available resources and documentation to complete tasks.
  • Share Griz Card manager duties with the Associate Director of Operations for UM Housing when the manager is out of office.
  • Demonstrate ability to learn new technologies, understand software, and operate standard office equipment.
  • Knowledge of professional office practices, business English, and organizational skills.
  • Ability to maintain accurate records and files, maintain confidentiality, and work effectively in a team environment.
  • Knowledge of cash handling, customer service skills, and ability to work well in high-stress situations.
  • Demonstrate emotional intelligence, reliability, flexibility, and honesty.
  • Knowledge of University of Montana business services policies and procedures, higher education enterprise resources management software, and one-card management systems.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of customer service or technical support experience preferred.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent communication and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.

How to Apply:

Please submit a letter of interest, detailed resume, and professional references to [insert contact information].