Sr Customer Service Representative

4 months ago


LANCASTER, United States Genuine Parts Company Full time

SUMMARY

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES

  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May be assigned to one customer.
  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • May be responsible for quality and/or safety in the branch.
  • Performs other duties as assigned.
  • Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

EDUCATION & EXPERIENCE

  • Typically requires a high school diploma or GED
  • Five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Excellent computer skills.
  • Excellent negotiation skills.
  • Strong product knowledge.
  • Reliability, organization, and attention to detail required.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.



  • Lancaster, United States Staffing Service USA Full time

    As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and providing support via phone, email, or chat. You will act as a liaison between the company and our customers, ensuring that all inq Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service


  • Lancaster, United States Genuine Parts Company Full time

    SUMMARY Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...


  • Lancaster, OH, United States Genuine Parts Company Full time

    SUMMARYUnder limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...


  • Lancaster, OH, United States Genuine Parts Company Full time

    SUMMARYUnder limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...


  • Lancaster, United States Time Doctor LLC Full time

    Time Doctor empowers individuals to achieve their best performance, no matter where they work. With a worldwide, distributed team spanning 31 countries and over 280,000+ active users who swear by our product's ability to enhance visibility, profitability, and employee engagement. As one of the most premier companies, we are notorious for providing our...


  • Lancaster, Pennsylvania, United States PeopleShare Full time

    Job Title: Customer Service RepresentativeWe are seeking an experienced customer service representative to join our team at PeopleShare. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering and resolving customer inquiries in a timely and professional...


  • Lancaster, Pennsylvania, United States Chico's FAS, Inc. Full time

    We are seeking a highly skilled and motivated Customer Service Representative to join our team. This is a fantastic opportunity to work in a dynamic and fast-paced environment where you will have the chance to make a real difference in the lives of our customers.About the RoleThis role involves supporting our sales floor operations, ensuring that all aspects...


  • Lancaster, Pennsylvania, United States Wawa Full time

    Wawa is seeking a Customer Service Representative to provide an exceptional shopping experience for customers. As a key member of our team, you will greet and interact with customers in a friendly and courteous manner.The ideal candidate will have excellent communication skills and be able to respond to customer requests and complaints in a timely and...


  • Lancaster, Pennsylvania, United States Domino's Franchise Full time

    Job OverviewAt Domino's Franchise, we're seeking a motivated Customer Service Representative to join our team. As a key member of our crew, you'll be responsible for delivering exceptional customer experiences, ensuring timely order fulfillment, and maintaining a clean and safe work environment.Key ResponsibilitiesTake orders accurately and...


  • Lancaster, Texas, United States Circle K Full time

    About the Job: As a Customer Service Representative at Circle K, you will be responsible for providing excellent customer service by greeting customers, operating the cash register, and maintaining high standards of appearance in the store. You will work in various areas of the store, including the front end, stockroom, and back office, to ensure that all...


  • Lancaster, Ohio, United States The Kroger Company Full time

    About the JobThe Kroger Company is seeking a highly motivated Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and support.ResponsibilitiesEffectively communicate with customers to respond to questions and requests in a timely manner.Operate equipment according...


  • Lancaster, Pennsylvania, United States KELAR PARTNERS LLC Full time

    We are seeking a friendly and enthusiastic individual to join our team as a Crew Member at Moe's Southwest Grill in Lititz, PA.The estimated annual salary for this position is around $25,000-$30,000, depending on experience and performance.As a Crew Member, you will be responsible for providing exceptional customer service, ensuring prompt and efficient...


  • Lancaster, Pennsylvania, United States JoS. A. Bank Full time

    Job OpportunityJos. A. Bank Clothiers is seeking a Retail Customer Service Representative to join our team.About the JobThis role involves working in a dynamic retail environment, providing exceptional customer service, and assisting with sales and other related tasks.Key ResponsibilitiesProvide excellent customer service, responding to customer inquiries...


  • Lancaster, United States Caliber Collision Centers Full time

    Service Center Lancaster OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO: $17.00 - $18.00 per hour! BENEFITS OF JOINING CALIBER Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly and eligible for overtime Paid Vacation & Holidays - Begin accruing day 1 Career...


  • Lancaster, Ohio, United States Finish Line Full time

    We are seeking a highly motivated and results-driven Sales and Customer Service Representative to join our Finish Line team. In this role, you will be responsible for delivering exceptional customer experiences and achieving sales targets. You will also be responsible for maintaining a clean and organized store environment, including receiving and stocking...


  • Lancaster, United States flyADVANCED Aviation Group Full time

    Job Description/ResponsibilitiesProvide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent flyADVANCED's commitment to quality and exceptional service.Handle all customer communication, including incoming phone calls, emails, and service requests. Key responsibilities...


  • Lancaster, United States flyADVANCED Aviation Group Full time

    Job Description/Responsibilities Provide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent flyADVANCED's commitment to quality and exceptional service. Handle all customer communication, including incoming phone calls, emails, and service requests. Key responsibilities include:...


  • Lancaster, California, United States Apria Full time

    At Apria, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care.Our mission is to empower our customers to advance healthcare, and our success starts with our...


  • Lancaster, United States Community Choice Financial Family of Brands Full time

    Job DescriptionOverview: At Speedy Cash, we’re more than a financial service provider; we’re a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring...


  • Lancaster, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionEstablished organization is seeking a Customer Service Representative with Aerospace industry experience in the greater Lancaster area. Pay range from $50-52k DOE.Respond to inbound customer inquiries via phone, email, or live chat, providing accurate information regarding products, services, and order status.Serve as the first...