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Clinical Support Assistant

1 month ago

Littleton, United States Ammonoosuc Community Health Full time
Are you an LNA seeking an exciting new opportunity in a mostly administrative role? If so, apply today

POSITION SUMMARY

The Clinical Support Assistant assists the Nurse Informatics Manager in supporting smooth clinical operations by accurately completing administrative tasks and ensuring high quality customer service for our patients.

ESSENTIAL RESPONSIBILITIES
  • Provide general administrative support to the clinical leadership team including but not limited to customer service involving external contracted services, maintaining files, and other office management needs.
  • Maintain clinical support staff time sheets and staffing plans, including but not limited to weekly reconciliation and review of time sheets, staffing calendars, and scheduling adjustments.
  • Coordinate staff performance evaluation and peer review process.
  • Collaborate with Clinical leadership to assist with administrative duties related to staff development and competencies.
  • Collaborate with clinical leadership and Human Resources to perform administrative duties related to clinical staff recruitment and retention, including but not limited to orientation preparation, scheduling, and candidate/employee communication.
  • Assist regional clinical managers as needed related to the coordination, monitoring and inventory management of clinic supplies and necessary equipment.
  • Assist with various quality improvement (QI) projects and quality reports to improve patient care.
  • Provide administrative support for ACHS Accountable Care Organization (ACO) activities and other organizational committees.
  • Other duties, hours, and ACHS site placement may be assigned
WORK ENVIRONMENT

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, fax machines, and filing cabinets.

PHYSICAL DEMANDS

Employee is regularly required to see, talk, hear, and speak. The employee frequently is required to sit for periods of time, stand, walk, use hands to finger, handle or feel, reach with hands and arms, and repetitive keyboard motion. The person in this position frequently operates a computer, cell phone, and other office equipment. The employee must frequently communicate with patients, staff, Board of Directors, and collaborating partners.

Requirements

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Ability to:
  • Accept responsibility and account for actions
  • Perform work accurately and thoroughly
  • Adapt to change in the workplace
  • Communicate effectively with others using spoken and written words
  • Bring about group solidarity to achieve a goal
  • Make critical decisions to solve a problem or reach a goal while following company procedures
  • Organize well and follow a systematic method of performing a task
  • Find a solution for or deal proactively with work-related problems
  • Utilize available time to organize and complete work within given deadlines
  • Comprehend and use ACHS computer software
  • Experience utilizing the Microsoft office suite
  • Demonstrate good knowledge of agency wide policies and procedures
  • Understand and effectively use the ACHS Electronic Medical System
EDUCATION AND EXPERIENCE REQUIREMENTS
  • High School Diploma
  • Associates degree preferred but not required; will train the right candidate
  • LNA preferred but not required; will train the right candidate
OTHER REQUIREMENTS

This role should demonstrate strong oral and written communication skills, including the ability to provide customer service and conflict resolution in a courteous, professional manner. Employee must be organized, self-motivated, and can perform many office tasks.

Employee must be able to relate to other people beyond giving and receiving instructions. They must:
  • Use professional decorum when representing the organization and working with co-workers, peers, patients, and their family members
  • Perform work activities requiring negotiating, instructing, persuading, or speaking with others
  • Respond appropriately to direction from supervisor